Solutions Architect, Utilities, Customer Solutions Meter to Cash

Solutions Architect, Utilities, Customer Solutions Meter to Cash

West Monroe is seeking a Solutions Architect to join our Energy & Utilities (E&U) practice, specializing in Customer Solutions.

This role will focus on the Meter to Cash lifecycle and related technologies, helping utility clients design and implement solutions that improve customer experiences, enhance operational efficiency, and drive business outcomes.

This role can be based in a primary Energy & Utilities office as listed or remote in the United States.

Key Responsibilities

• Architect end-to-end solutions across the Meter to Cash lifecycle, including meter reading, billing, payments, collections, and customer service.
• Utilize your knowledge of major platforms such as CIS, MDM, CRM, CCaaS, and customer‑facing digital solutions.
• Support the integration and implementation of CIS and MDM systems, ensuring alignment with client business goals.
• Develop solutions that enhance utility customer interactions through mobile apps, web portals, self‑service platforms, and other digital tools.
• Work closely with IT, operations, and customer service teams to ensure cross‑functional alignment and delivery success.
• Contribute to team development by sharing expertise and providing training on emerging technologies, including Kraken, a next‑generation CIS platform.
• Build strong relationships with clients, acting as a trusted advisor and subject matter expert in the E&U space.
• Support business development efforts by identifying opportunities, contributing to proposals, and expanding client relationships.

Qualifications

• 7+ years of experience in the Energy & Utilities industry, with a focus on Meter to Cash processes.
• Proven expertise in implementing or integrating CIS and MDM platforms (e.g., SAP IS-U, Oracle CC&B, Oracle Utilities MDM, Itron, Landis+Gyr).
• Familiarity with CRM, CCaaS, and customer‑facing digital solutions.
• Deep understanding of the Meter to Cash lifecycle and supporting technologies.
• Ability to design solutions that improve customer experience and operational efficiency.
• Strong problem‑solving and analytical skills.
• Excellent communication and collaboration abilities, with comfort working across IT, operations, and customer service teams.
• Proficiency in leading technology implementations and integrations.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• Relevant certifications in CIS, MDM, CRM, or CCaaS platforms are a plus.
• Ability to travel 50%–75% annually.

Benefits

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401(k) plan, purchase shares from our employee stock ownership program, and receive annual bonuses. Employees also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave is available upon hire date.

Salary

Seattle or Washington, D.C.: $162,000—$190,600 USD
Los Angeles: $169,700—$199,700 USD
New York City or San Francisco: $177,400—$208,700 USD
A location not listed above: $154,300—$181,500 USD

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Business Consulting and Services

Equal Employment Opportunity Employer

West Monroe is an Equal Employment Opportunity Employer. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state, or local law.

We believe in treating each employee and applicant for employment fairly and with dignity. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected].