Endpoint Support Analyst
- Work as a member of a team in Windows and MacOS environments providing technical support for client workstations and related technology devices.
- Work to maintain the integrity and security of University data and intellectual property by applying updates and security patches to endpoint devices.
- Assist with monitoring and mitigating endpoint security risks in conjunction with team members and information security office.
- Provide support for department hardware and software lifecycles by assisting customers with inventory and purchasing while maintaining the established hardware and software standards.
- Identify opportunities for process, systems, and application improvements and automations.
- Provide end-user assistance involving analysis, identification of problem or need, implementing solutions and required system adaptations.
- Perform operating system and application package upgrades, installations, and reconfiguration in support of development, production services and IT security.
- Assist colleagues with technical issues as needed to foster knowledge transfer and skills development.
- Provide expert technical knowledge and advice, including installation, testing, and evaluation of new software; monitoring; and support of systems.
- Provide prompt support and service in a professional and friendly manner.
- Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.
- Being part of the University at Buffalo community .
- Bachelor's degree in a technical field with 3 years of direct technical support experience or a combination of education and experience will be considered.
- Practical knowledge of MS-Active Directory, Group Policy and Endpoint devices management.
- Experience developing management/monitoring scripts using Windows PowerShell, VB Script, or Python.
- Direct customer support experience in a call center or field services capacity.
- Experience supporting Windows and MacOS workstations.
- Demonstrated proficiency to diagnose problems and perform maintenance on personal computers, notebook computers, wireless devices, application software and operating systems.
- Experience implementing secure computing technologies and practices (anti-virus, firewalls, security polices, automated patching, group policy, file system permissions) as defined by the University.
- Applicants must be currently authorized to work in the United States on a full-time basis without visa sponsorship.
- Experience supporting SaaS in an enterprise environment.
- Experience supporting MS365 applications and environment.
- Familiarity with DNS, TCP/IP, and Network Services.
- Experience with Cybersecurity concepts and tools (ie MS Defender, Spirion)
- Experience supporting end users in an educational or higher ed environment.
Recommended Jobs
AI Solution Engineer
Tiger Analytics is looking for an experienced AI Solution Engineer with Lean Six Sigma Black Belt certification to join our team. As a leading advanced analytics consulting firm, we help Fortune 500 …
Director of Catering Services
Position Title: Director of Catering Services Pay 16 Reports To: Vice President of Operations Salary: $130,000 - $140,000 Other Forms of Compensation: Benefits Become part of …
Accounts Payable Clerk
Full-time Description Kickstart your career with a growing leader in the RV & Marine industry! Colton RV & Marine is seeking an Accounts Payable Clerk to join our dynamic and high-en…
Help Desk Engineer
Office Location: Remote Offices, Long Island, and New York City Position Description: The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity…
Discover Rochester: Where Healthcare Meets Urban Vibes!
Registered Nurse - Medical Surgical - Travel - (MS RN) This travel nursing role in Rochester offers the opportunity to care for patients with diverse conditions within a dynamic Telemetry unit. Exper…
Restoration General Manager
Restoration General Manager A well-established Restoration franchise is seeking an experienced General Manager to lead daily operations, develop staff, and drive business growth. This is a key…
Physician Assistant - Neonatology
Description Physician Affiliate Group of New York (PAGNY)is adding a Physician Assistant - Neonatology to the group at NYC Health + Hospitals/Harlem . Harlem Hospital is a 268-bed hospital that …
Full Time ObGyn Job West Islip, NY
Come practice in West Islip, situated on the South Shore of Long Island. CompHealth has relationships with hospitals across the country and often know about jobs before they're advertised. Contact…
Program Manager, Reads
ExpandED is dedicated to ensuring that all young people have access to enriching learning opportunities that affirm their identities, teach them valuable skills, and spark new possibilities. Through p…
Become a Friendly Visitor for Isolated Older Adults in Jamaica, Queens!!
Queens Community House (QCH) is a multi-site, multi-service settlement house that serves the diverse neighborhoods of Queens. We serve residents of all ages, races, faiths, and ethnicities while suppo…