Help Desk Engineer
Office Location: Remote Offices, Long Island, and New York City
Position Description: The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password Resets, etc. Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.
Requirements / Essential Duties
- Ability to call on and word directly with C level executives in small to large size businesses.
- Provide first line end-user technical support via phone and email
- Provide light user account and email administration
- Coach users on best practices and techniques to avoid simple issues
- Work with the Data Center teams to monitor and respond to events to ensure client system uptime and stability
- Ensures change cnstrol and other processes and proceduires are followed and that configuration documentation is completed when systems are deployed and/or modified
- Basic level knowledge of email administration
- Basic level knowledge of TCP/IP, networking
- Basic level knowledge of smartphone configuration
- Proficient with Microsoft Word, Excel and Outlook is prefered
- Previous experience working with Software as a Service products is suggested
For any questions about this position please email [email protected]
Recommended Jobs
Data Analyst
Job Description Job Description Akkodis is seeking a Data Analyst for a contract with a client in Syracuse, NY (Hybrid). The candidate will manage regulatory reporting and workflow coordina…
Automotive Title Clerk/Office Assistant
If you think your morning coffee shouldn’t be the most exciting thing happening in the office, come join the Basil Family Dealerships! We are looking for a motivated and experienced Automot…
Chief Financial Officer - U.S.
LLYC is a global Corporate Affairs and Marketing firm, which works as a partner to its clients in terms of creativity, influence and innovation, with the aim of growing and protecting the value o…
Client Technology Manager
Job Title: Client Technology Manager Location: Tekscape Office, NYC Travel Required: As needed to client sites. Term: Full Time Reports to: Director of Cloud and Infrastructure Technologi…
Associate Manager Research Program Management
Associate Manager - Contract - Tarrytown, NY Help bring science to life and join a leading pharmaceutical company to play a key role in delivering impactful research that drives healthcare innovat…
Back Server
James Beard Award winning Chef Missy Robbins seeks professional and hospitality-driven Back Servers to join the Misi team. Misi is an upscale, elegant restaurant focused on simple ingredients locate…
New York - Recruitment Consultant, Technology
Our client is a well-respected independent boutique recruitment firm with a stellar reputation in the IT and Digital sectors across New York, Europe and the UK Due to their success in NY, they are e…
General Utility Worker Lead - Millbrook School
Job Description The Lead General Utility Worker is responsible for overseeing the maintenance and cleanliness of our front and back of house facilities. The individual may be responsible for overs…
Captains and Front Servers
Two Michelin Starred Modern Nordic restaurant, Aquavit is seeking passionate and dedicated Front of the House staff. Aquavit is accepting resumes for the following positions: Captains Front Se…
LCSW, LMHC, or LMFT
LCSW, LMHC, or LMFT - Rush, NY (#R10142) Location: Rush, NY Employment Type: Full-time (30-40 hours/week) Hourly Rate: $40.00 - $42.00/hour About Greenlife Healthcare Staffing: Gree…