Sales Success Representative

Ace Concepts , a top-performing marketing firm in Garden City, NY , hires Sales Success Representatives to drive Verizon’s customer satisfaction and retention. This role blends sales training with account management, perfect for professionals who want to grow while ensuring clients maximize Verizon’s wireless, internet, and home solutions.

As a Sales Success Representative, you'll master Verizon's product ecosystem while ensuring client satisfaction post-sale. Through hands-on training, you'll learn consultative sales techniques, then transition to proactive account management—resolving challenges, identifying upsell opportunities, and optimizing each customer's experience with Verizon's wireless, internet, and home solutions.

Role Requirements for a Sales Success Representative

• Participate in a comprehensive training program focused on sales, customer success, and Verizon product knowledge.
• Engage new and existing Verizon customers to ensure smooth onboarding and service adoption.
• Analyze customer behavior and address service challenges to improve the overall experience.
• Act as a customer liaison, resolving inquiries and issues with efficiency and professionalism.
• Learn from experienced managers through shadowing to master communication and identify growth opportunities.
• Collect and assess customer feedback and metrics to enhance retention and satisfaction.
• Contribute to outreach initiatives promoting new services and preventing customer churn.
• Record all customer interactions, milestones, and insights within CRM systems.
• Adhere strictly to company policies, Verizon standards, and ethical practices in all engagements.
• Qualify with a high school diploma or GED and a strong learning mindset; no prior experience required.

What's in it for Our Sales Success Representative?

• Develop expertise in relationship-based sales and customer success strategies that drive tangible results.
• Contribute to long-term customer value and retention for a leading telecom brand like Verizon.
• Advance into roles in sales, account management, or leadership through performance-based growth opportunities.
• Thrive within a collaborative, high-energy team committed to shared goals and ongoing support.
• Build transferable business and interpersonal skills while representing a prominent national brand.

Qualities That Set You Apart as a Sales Success Representative

• You possess a natural ability to connect with people directly, making them feel heard, valued, and understood.
• You're a proactive problem-solver, always looking ahead to prevent issues and enhance experiences.
• You have a genuine passion for ensuring clients get the most out of their services.
• You're adept at listening to subtle cues and identifying new opportunities within existing relationships.
• You maintain a calm, professional, and positive demeanor, even in complex situations.
• You're detail-oriented, ensuring every follow-up and solution is precise and effective.
• You are driven by both achieving sales goals and seeing your customers thrive.