Digital Fraud Investigator

Job Description

Job Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The Digital Fraud Investigator is responsible for continuously working towards preventing and mitigating losses to ensure the highest level of loss avoidance and reduction. Act independently with great latitude and is a primary liaison for the department with other channels/departments relating to internal needs/assistance. Work with the VP, Financial Crimes & Intelligence and Risk Management Team to improve investigations, analyses and identifying control and procedural issues.

Responsibilities :

Specific duties include, but are not limited to, the following:

• Review and analyze digital activity flagged by the credit union’s fraud monitoring systems to determine if further investigation or action is necessary
• Gather and analyze reports, records and information from internal and external resources to facilitate investigations
• Utilize multiple technologies and sound judgment to examine account activity and detect potentially fraudulent activity
• Correspond with internal and external entities regarding members, accounts, and transactions to validate relevant information
• Engage with other financial institutions and financial crimes units to confirm fraud, identify common suspects and emerging trends
• Identify and analyze current trends to develop preventive strategies
• Perform investigative practices (conduct interviews, compile documentation and evidence, maintain extensive notes in the Case Management System (CMS), develop initial and ongoing investigative reports in the CMS), complete accurate and timely Suspicious Activity Reports (SARs), and refer investigations to appropriate level law enforcement agency (locally, state, federal) for assistance and prosecution
• Research, evaluate and identify control deficiencies/violations that contribute to the fraud losses and make recommendations to enhance controls
• Ensure quality, uniformity and compliance with regulations throughout the MCU footprint and adhere to standard operating procedures of Financial Crimes & Intelligence
• Work collaboratively with other departments to recommend solutions that impact performance, risk, losses and threats to the organization
• Recommend analytic and procedural efficiencies and improvements to the VP, Financial Crimes & Intelligence
• Travel as required
• Perform other related duties as requested and special projects as assigned

Requirements :

• Bachelor or Associate degree in Criminal Justice, Business, or Accounting, related field or work experience required or a combination of both
• Minimum 5-7 years of work experience in digital financial crimes analysis and investigation and/ or digital payment channels operations
• Understanding of Zelle Risk Management Operating Procedures
• Synergize multiple technologies and sound judgement to examine account activity and detect potentially fraudulent activity
• Industry recognized certifications, (I.e. - CFE, is a plus but not required)
• Knowledge and understanding of Federal/State/Local criminal statutes, bank regulatory, and compliance
• Flexible hours as required
• The ability to maintain confidential information
• Proven initiative to be a self-starter and proactive approach
• Professional appearance demeanor
• Must be able to demonstrate a team mentality

• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
• Technologically proficient

• Proficiency in Verafin Monitoring/Case Management (preferred)

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.