Operations Supervisor

Job Description

Job Description

The Operations Supervisor reports to the VP, Operations within the Real Estate and Infrastructure Operations Department and is responsible for planning, coordinating, managing, coordinating, and supervising on the ground support for Rising Ground programs and services as it relates to technology, facilities, fleet, emergency preparedness and purchasing or any other function that enables programs to most effectively deliver support and services to programs and persons served.

Essential Duties and Responsibilities

1. Be the first line to manage and assist with projects within the Real Estate and Infrastructure Operations department, including technology, facilities, fleet, emergency preparedness and purchasing projects, in addition to ongoing operational functions at Rising Ground Borough Hub locations around the city.
2. In addition to the general roles noted above, there is a specific focus on Fleet and Driver operations, with tasks including but not limited to completing site, vehicle or related inspections, developing staff and vendor relationships, educating and guiding program staff on best practices (including serving as the instructor for fleet/driver related trainings).
3. Adopt and become expert admin user of new technology platforms currently in implementation within Fleet (GPS/Safety System, Fleet Management) and Purchasing (procurement workflow) teams. Support programmatic staff using the system and participate in further development of new systems to leverage and promote greater efficiency and transparency of operations.
4. Coordinate with and develop productive relationships with vendors, consultants, contractors and any other outside entity with which Rising Ground does business; maintain detailed notes, project management reports, as needed, for your assigned program locations.
5. Demonstrate excellence in customer service delivery and prioritize thorough, timely and pleasant communication via electronic platforms (email, chat or other tools) at all times.
6. All special projects as assigned by VP, Real Estate and Infrastructure and other Operations and Administrative leaders.
7. Perform inspections of agency programs to ensure program facilities are in safe good condition. Serve as first point of contact for Program Staff reporting facilities deficiencies or repair needs; Document/Track all repair deficiencies using Work Management Tracking System.
8. Liase with and communicate with program staff about technology needs, challenges and required upgrades. Lend support and make oneself available to program leaders and front-line staff to assist with basic technology challenges and report any more complex needs back to MIS team for escalated support; assist with technology upgrade projects or document needs with program leaders.
9. Assist and liaise with fleet team to coordinate agency vehicle issues and driver management; participate and train program leaders and staff on driving best practices, policies, vehicular management and fleet protocols.
10. Lend support to purchasing team to assist in processing purchases, coordinating details for complex acquisition needs, and assist in improving and populating agency wide asset management platform to build better compliance on asset lifecycle.

Travel

Will be required to travel between Rising Ground sites and offices as necessary

Required Education and Experience

1. High School Diploma or equivalent is required; Bachelor's degree preferred.
2. The applicant must have a minimum of 3 years relevant experience.
3. Valid NYS Driver’s License.
4. General vehicle maintenance experience.
5. Must be proficient in Microsoft Office Suite, emails and calendaring.
6. Strong customer service orientation; demonstrates compassion and understanding towards program staff and other stakeholders, even under frustrating and/or challenging circumstances
7. Excellent multi-tasking and time management skills; prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
8. Strong presentation skills and professional acumen.
9. Problem solving - identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
10. Interpersonal Skills - maintains confidentiality, remains open to the ideas of others and exhibits willingness to try new things.