System Engineer

System Engineer

We are seeking a System Support Engineer to deliver first- and second-line technical support for mission-critical systems. This role is ideal for someone who is hands-on passionate about problem-solving and eager to deepen their expertise in system operations networking and IoT technologies.

If you excel in fast-paced environments and enjoy making a direct impact on customer success we would love to connect.

Why You Should Join Us:

This role gives you the opportunity to work at the heart of a real-time data-intensive technology platform used by retailers nationwide. You will:

• Work directly with modern infrastructure supporting high-volume business-critical applications.
• Strengthen your technical expertise across Linux systems networking databases and IoT device environments.
• Have a direct and meaningful impact on customer satisfaction and platform reliability.
• Collaborate with product engineering and operations teams to influence best practices and continuous improvement.
• Join a team that values ownership learning and technical growth while offering the stability of a mature scaling organization.

If you are looking to advance your support engineering career while working with advanced data-driven retail technologies this is an excellent opportunity.

Key Responsibilities :

• Provide Level 1 3 technical support for production systems including Linux servers networking and system-level services.
• Troubleshoot and resolve issues related to system performance configuration networking and storage.
• Monitor overall system health and performance using system monitoring tools.
• Prioritize and manage multiple open issues simultaneously.
• Collaborate with internal teams to document best practices and expand the internal and external knowledge base.
• Follow up with clients after troubleshooting to ensure full system functionality.
• Create and maintain technical documentation including manuals and support notes.
• Build and maintain strong client relationships ensuring a professional and positive support experience.

Requirements:

• Bachelors degree in Computer Science Information Technology or a related field.
• Strong Linux administration skills especially in mission-critical environments.
• Experience with system performance monitoring tools.
• Solid networking knowledge including firewalls VPNs TCP/IP troubleshooting and performance tuning.
• Basic database understanding including SQL querying and troubleshooting.
• Proven experience in roles such as Technical Support Engineer Desktop Support Engineer or IT Help Desk Technician.
• Exceptional communication troubleshooting and customer service skills.
• Highly motivated organized and able to manage multiple priorities effectively.