Sr. Product Analyst, Customer Ops - Strategic Applications Operations Application and Support

Required Education/Experience

• Associate's Degree with 4 years of work experience or

• Bachelor's Degree with 3 years of work experience or

• Master's Degree with 2 years of work experience

Preferred Education/Experience

• Master's Degree with 2 years of work experience

Relevant Work Experience

• Proven experience in project management, customer experience management, product management, technology implementation, and full software development lifecycle, required.

• Skill in Microsoft Office (Excel), Azure DevOps or similar work tracking tools, Oracle BI, and Supply Chain systems, required.

• Ability to manage budgets and vendors, support agile product teams, and produce formal presentations and documentation for executives and regulatory purposes, required.

• Knowledge of Customer Operations, Energy Services, and CECONY customer CDG business processes, preferred.

• Familiarity with various Company and Customer Operations computer systems, preferred.

Licenses and Certifications

• Driver's License Required

• Other: Agile Certification, Sales Force Certificates, Product Management Certifications and UX/UI or Product Design Certifications Preferred

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]