Card Operations Associate 2

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Summary of Role:

To provide a high level of support to both members and internal staff as it relates to Debit and Credit operations. This position necessitates proficiency in every component of the Debit and Credit Card operational process as well as general knowledge of procedures, lending policies, debit and credit card processing systems, the information generated and used by those systems, and other Credit Union services as they relate to the debit and credit card products. Daily processing of entries, account maintenance, addressing member card related service issues, and reconciliation of outstanding items. Additionally, as needed, the Card Operations Associate will support the other business units within Operations to ensure a high level of member service is achieved and maintained.

Essential Job Functions/Responsibilities:

• Build internal customer loyalty utilizing courtesy and friendliness, resolve service issues in a prompt and professional manner, within established policies and procedures and utilizing knowledge of process and systems providing accurate and complete information.

• Respond to all inquiries from internal customers seeking assistance and provide general information regarding payoffs, payments/deposits, file research, etc.

• At all times maintain a high degree of processing accuracy and member information confidentiality.

• Adhere to all internal and external member service standards, providing effective member service to both internal and external customers.

• Receive and check in fraud cases daily, capturing case data to use in the review and analysis for emerging trends.

• Perform Debit card maintenance that includes but is not limited to: Opening/blocking cards, expediting cards, pulling and redirecting or destroying cards as needed in accordance to the particular card program and applicable procedures and guidelines.

• Provide and embrace ideas and suggestions for continuous improvement.

• Other duties as needed.

• Resolve service issues utilizing knowledge of the process and systems.

• Act as a back-up to perform other assigned tasks within the Account Operations, Deposit Operations or Card Operations areas as required and assigned.

• Verification of transactions on core system are properly updated to the network system; this includes cash advances, payments, and payment reversals.

• Complete monthly, quarterly, and annual statistical reports.

• Work with the Accounting Department to ensure proper booking of the entries for Daily on-line proofs, check and gift card proofs, on-line rec, and cash advances.

• Complete reconciliations on an ongoing basis and research and clear all outstanding items.

• Perform all Credit card account maintenance assuring all necessary documentation is complete and accurate according to the Credit Union’s lending policies.

• Manage Debit card reissues to limited issuance of cards that are dormant or with bad addresses.

• Perform Credit card maintenance that includes but is not limited to: Opening/closing accounts, adding joint owners/authorized users, ordering cards, address changes, blocking cards, limit changes, travel requests for credit and check cards, and new service requests as they are developed.

• Process various financial and non-financial transactions including credit balance refunds, cash advances, returned checks, credit limit increases and correction of un-posted or rejected transactions after assuring that transactions do not pose risk or liability to the credit union.

• Maintain procedures.

Minimum Job Qualifications:

• Associates degree is preferred, or minimum of 1 to 2 years of experience in the level 1 position or equivalent experience in a related field

• Some Accounting knowledge preferred

• Ability to work in a dynamic, high monetary risk operations governed by established deadlines and regulatory requirements

• Ability to make effective decisions under pressure in a high monetary risk environment

• Sound organizational and time management skills

• Experience reviewing proposals and business cases, drawing logical conclusions from analysis

• High level of technology proficiency

• Experience working with reconciliations helpful

• Strong working knowledge of Microsoft Excel, particularly in creating and manipulating spreadsheets and creating reports from spreadsheets

Starting Compensation: $20.68 - $24.82/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at

[email protected]

About Us

At Broadview FCU, your career is so much more than a job. Grow personally and professionally with access to opportunities to apply your strengths and unleash your potential. Broadview’s success is propelled by every employee. As we work together to serve members and our communities, our collective talents produce superior financial solutions and exceptional service that are uniquely Broadview FCU.