Veterinary Customer Service Representative

Calling all experienced veterinary Customer Service Representatives who want to thrive in a collaborative, positive, and supportive culture!

South Shore Animal Hospital, A PetOne Veterinary Hospital, is seeking a Customer Service Representative to join our team. You’ll succeed in this role if you enjoy problem-solving, communicate clearly and intentionally, can multitask without losing attention to detail, and want to take ownership and contribute to a respectful, drama-free workplace.

What You’ll Do:

• Deliver best-in-class client service in person, over the phone, and digitally
• Manage phone and digital communications efficiently and professionally
• Schedule appointments thoughtfully
• Communicate clearly and intentionally with doctors, technicians, and team mates
• Handle billing and financial transactions accurately
• Maintain organized and precise medical records
• Contribute to a positive, solutions-focused team environment

Qualifications:

• High school diploma or equivalent required
• Minimum 1 year of experience in a veterinary or medical reception setting strongly preferred
• Available to work on Saturdays
• S trong interpersonal and communication skills
• Excellent problem-solving abilities and attention to detail
• Proficiency with veterinary management software is a plus
• A genuine love for animals and dedication to providing high-quality client care

What We Offer:

At South Shore Animal Hospital, we're more than just a hospital—we're a community dedicated to the health and happiness of pets and their families. Our team is passionate about providing top-notch veterinary care with a best-in-class customer service, and we go above and beyond to ensure every visit is a positive experience. With a warm and welcoming atmosphere, our hospital is a place where pets and their owners feel at home. Our positive culture is driven by engaged management that is committed to supporting and empowering our team members. We believe in continuous learning and professional growth, and we celebrate our successes together. We also offer:

• Medical, vision, and dental insurance plans
• Matched 401(k) plan
• C ompetitive vacation time
• Paid opportunities for professional development and growth
• Employee discounts on veterinary services and products

· The base hourly range for this position is $18.00-$22.00/hour. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

If you are looking for more than “just a job” and want to be part of a hospital where culture, accountability, and compassion truly matter, we would love to connect with you.

Apply today.