Customer Success Manager - SellSide (MVPD/CTV/SSP/Measurement)

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

What you'll be doing

• Manage existing customer relationships by guiding successful execution of data services and advertising campaigns.
• Be the day‑to‑day lead for client projects, ensuring seamless coordination and delivery across our teams.
• Educate clients and prospects on data assets, audience strategies, and industry best practices; provide ongoing consultation to uncover challenges and recommend solutions.
• Communicate with clients, including weekly status calls and occasional travel (primarily to NYC).
• Develop solutions aligned with clients' advertising goals and identify opportunities to expand partnerships.
• Oversee sales revenue targets in partnership with the Account Executive.
• Collaborate on account planning to identify new data‑driven sales opportunities.
• Complete standard contracts, renewals, and service agreements.
• Provide regular updates on projects to Sales Leadership.
• Partner with the Service Delivery team to scope project requirements and delivery methods.
• Work with Pricing to determine project costs and obtain quotes.
• Collaborate with our teams—including Operations, Legal, Compliance, and Finance—to ensure smooth execution.
• Stay informed on industry trends by engaging with newsletters, trade publications, and other sources.
• Build relationships across all clients, prospects, and internal departments.
• You will report to Experian's Senior Sales Director
• Location preference for this role: New York

Qualifications

• Bachelor's degree (or equivalent experience).
• An interest in ad tech or digital marketing.
• Experience using customer service skills to develop client relationships.
• Experience organizing and prioritizing your own tasks - The ability to manage a large portfolio of fast‑moving projects.
• Experience analyzing data and presenting industry‑specific insights.
• Expertise in the Microsoft Office products, including Excel (can maintain complex spreadsheets), PowerPoint.
• Ability to travel up to ~20% (if located outside NYC).

Additional Information

Benefits/Perks:

• Great compensation package and incentive plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
• Explore all our exciting benefits here:

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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