Service Desk Technician - Level 2
Service Desk Technician – Level 2
Key Details
Compensation: $40–$43 per hour
Benefits: Medical, Dental and Vision insurance
Location: New York City, NY (11 Madison Ave)
Work Model: Onsite
Duration: 7-month contract
Schedule: Monday–Friday, 8 a.m.–5 p.m. EST (event-based overtime possible)
LaSalle Network is hiring a Service Desk Technician – Level 2 to support a global organization at its headquarters in New York City. This is a high-visibility role supporting VIP and executive users in a fast-paced, enterprise environment. You’ll join a tight-knit onsite team and work alongside a seasoned technician with 15+ years of institutional knowledge, allowing for strong onboarding, training and knowledge transfer.
This Service Desk Technician – Level 2 role is ideal for someone who enjoys face-to-face support, thrives on problem-solving and consistently delivers white-glove customer service.
What’s the job?
Serve as primary onsite support for VIP and executive users
Resolve tickets related to hardware, applications and systems
Support Windows 11, Office 365 and Microsoft Teams Rooms
Provide conference room and event technology support
Troubleshoot iOS mobile devices; Mac knowledge is a plus
Document and manage work through ServiceNow
What’s needed?
Experience in a Service Desk Technician – Level 2 role
Strong customer service and communication skills
Hands-on Windows 11 and Office 365 support experience
Ability to work fully onsite in a walk-up environment
Bonus skills: Intune, Azure, SharePoint, SCCM, BeyondTrust
What’s in it for me?
Competitive hourly compensation
Medical, Dental and Vision insurance
Hands-on enterprise IT experience
High exposure to leadership and global operations
Extension or conversion possible for standout performers
Ready to take your Service Desk Technician – Level 2 experience to the next level? Apply now.
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