Customer Success Manager - NY

Onboarding

• Get new accounts off the ground
• Manage kick-off meetings
• Demonstrate product functionality and features
• Conduct follow-ups and check-in calls/emails

On-Going

• Daily interaction with recruiters and hiring managers (the people who use our product)
• Provide first-tier support for inbound questions
• Educate customers about new features
• Be the customer advocate for the rest of the Comeet team
• Collect and present user feedback to product management to influence development priorities and future roadmap

In general, you need to do whatever it takes to make their experience as wonderful as possible. You’ll understand their pain points, and be the channel through which their concerns and feedback will be heard internally so we can continually improve the product.

This is a demo position.

Who You Are

The most important requirement is that you care about the experience of others.

You’ve got to want the customer to have a great time with Comeet and realize a ton of value. 

Friendliness and patience are necessary personality traits. It’s like working at Disney World and ensuring each guest has a great time at the park. You’ll be this person at Comeet - just without Mickey Mouse ears. You also need to be able to independently organize and prioritize tasks and schedules; this isn’t a fit for anyone who’s OK with things falling through the cracks.

• Proficiency in English is a  MUST - Native Speaker Level is Required
• Strong written and oral communication skills
• At least 2 years experience as an independent or in-house recruiter or as an Account / Project Manager
• Be driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• The desire to help and serve our customers: They win, so you win
• Technical Orientation

This is a demo position