Store Manager - Staten Island Mall

About us

At Adore Me, we are where data meets fashion tech. As part of the Victoria's Secret & Co. family, we are reinventing the intimate industry with innovation, inclusivity, and a start-up spirit.

Adore Me, founded in New York City in 2012, is redefining lingerie and lifestyle fashion with playful energy, elevated design, and affordable collections that bring confidence, joy, and the thrill of finding the perfect piece for every moment.

From lingerie to loungewear, every style is intentionally designed with flattering fits, lasting fabrics, and thoughtful details. With over 67 sizes available, Adore Me ensures that inclusivity is woven into the experience, making style and comfort accessible to all.

Adore Me. It's so You!

Position Overview

Adore Me is looking for a Store Manager at our Staten Island store who will be responsible for leading all aspects of store operations while delivering an exceptional, inclusive customer experience. This role drives sales performance, develops a high-performing team, and ensures operational excellence in alignment with Adore Me's values and brand standards.

Key Responsibilities

Sales & Customer Experience

• Drive strong KPIs (sales, conversion, average order value, and units per transaction) through strong floor leadership.
• Ensure best-in-class experiences for all customers.
• Build customer loyalty through personalized service and brand storytelling.
• Address customer concerns promptly and professionally.
• Drive strong product knowledge, clienteling, and upselling in every interaction, using customer feedback to continuously improve the in-store experience.

Leadership & Team Development

• Recruit, train, coach, and develop a diverse, customer-focused store team.
• Foster a positive, inclusive, and high-energy work environment.
• Lead by example on the sales floor, setting expectations for service and performance.
• Manage performance and support career development plans.

Operations & Visual Merchandising

• Oversee daily store operations, including opening/closing procedures and daily deposit compliance.
• Maintain visual merchandising standards and brand presentation.
• Manage inventory accuracy, stockroom organization, and loss prevention.
• Ensure compliance with company policies, safety standards, and labor laws.

Business & Performance Management

• Analyze sales reports and KPIs to identify opportunities and take action.
• Manage scheduling and labor optimization.
• Manage inventory flow, including receiving shipments, processing products, managing backstock, transfers, handling damage and other responsibilities as needed.

QUALIFICATIONS:

• 3+ years of experience in a store leadership role.
• Proven ability to coach, motivate, and develop others in a retail environment.
• Experience in exceeding sales goals and using data to drive store results.
• Passionate about delivering exceptional customer experience.
• Strong communication, a high sense of urgency, and great leadership skills.
• Availability to work a flexible schedule, including weekends and holidays.
• Tech-savvy: comfortable using mobile devices, iPads POS systems, ADP scheduling tool.
• Ability to lift and carry up to 40 lbs., as well as frequent bending, standing, walking, and movement throughout the sales floor.

COMPENSATION & BENEFITS:

• 401(k) + matching
• Medical, dental, and vision
• Paid holidays
• Sick time
• Paid parental leave for new parents
• Paid prenatal leave
• FSA
• HSA
• EAP
• Dependent care savings program
• Commuter Benefits
• Voluntary Life Insurance
• Voluntary Short & Long-Term Disability Insurance

Adore Me is proud to provide equal opportunity to all employees and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law. By applying for this position, the applicant authorizes Adore Me to check all references listed on your application and/or resume.