Computer support specialist
Computer Support Specialist
Job Number: 25-05232
- Providing technical assistance to users via phone, email, chat, or in-person.
- Actively monitoring and working on tickets submitted in the Jira ticketing system.
- Installing, setting up, and configuring new hardware, software, and peripherals.
- Diagnosing and resolving hardware, software, and network issues for end-users.
- Documenting technical problems, resolutions, and user guides for future reference.
- Other duties as assigned.
- Two years of experience in Information Technology and Customer Service.
- Proof of eligibility to work in NYS.
- A Bachelor's Degree in Computer Science, Information Systems, Management Systems, Information Technology, or Cybersecurity.
- Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.
- Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.
- Communication: Excellent verbal and written communication skills to explain complex technical concepts to nontechnical users.
- Customer Service: Patience, empathy, and a focus on customer satisfaction.
- Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records.
- Adaptability: Ability to work under pressure and in a fast-paced environment.
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Lea Enriquez
[email protected]
646-695-2941
Lea Enriquez | LinkedIn Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
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