Associate Customer Success Partner

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA, and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave™: Influencer Marketing Solutions, and rated 5 stars on Influencer Marketing Hub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Associate Customer Success Partner

As an Associate Customer Success Partner at CreatorIQ, you will serve as the strategic advisor to a portfolio of high-value customers, helping them unlock business outcomes through influencer marketing. You’ll align CreatorIQ’s platform capabilities with your customers’ evolving goals, driving long-term program success, executive engagement, and value realization.

You’ll lead with insight—not activity—building trust-based, multi-threaded relationships with key stakeholders and translating customer objectives into actionable strategies. Your work will be measured by customer health, gross retention, and program maturity, as you guide customers across a value-driven, outcomes-focused journey.

What You’ll Do

• Serve as the primary strategic partner for your customers, owning value realization, long-term planning, and program engagement.

• Align customer goals to platform capabilities—demonstrating how CreatorIQ accelerates measurable impact across the marketing funnel.

• Build deep, multi-threaded stakeholder relationships, including executive sponsors, through regular communication and periodic in-person meetings.

• Lead strategic business reviews, maturity assessments, and growth planning sessions that connect program development to broader marketing objectives.

• Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.

• Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.

• Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.

• Act as the internal advocate for your customers—translating feedback and market trends to improve product, support, and the overall customer journey.

• Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.
  

Who You Are

• Passionate about influencer marketing, creator content, and the future of digital media.

• 1+ years in a strategic, customer-facing role (CSM, Strategy, Consulting, or Client Services), supporting marketing or influencer initiatives.

• Skilled at leading executive conversations, connecting business outcomes to platform value.

• Comfortable navigating complex organizations and building relationships from day-to-day users to C-suite stakeholders.

• Experienced in translating data into compelling narratives, insights, and strategies.

• Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.

• Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.

• Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization.

• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

Who we are:

CreatorIQ is the leading creator marketing platform brands and agencies rely on to maximize creator marketing programs. Its enterprise-grade workflows and industry-leading intelligence deliver AI-powered creator discovery, unified program management, and standardized measurement that is safe, seamless, smart, and built for scale. Thousands of global organizations use CreatorIQ, including Nestlé, Movers+Shakers, RQ, Sephora, Unilever, and more. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, San Francisco, London, Manila, and Warsaw.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.