Implementation Manager

hackajob is collaborating with Trustpilot to connect them with exceptional tech professionals for this role.

Implementation Manager

New York

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

As part of our Implementation team, you will be responsible for the implementation and growth of our customers. Acting as a trusted advisor, you will be responsible for developing long-term relationships, success planning, and delivering value to your customers - ensuring optimal onboarding & product adoption.

What You’ll Be Doing

Helping customers to maximize the ROI from their subscriptions.

Driving product adoption across the market.

Working with Customer Success Managers to deliver great customer service.

Ensuring professionalism and a high activity level within the team.

Defining strategy in cooperation with your clients.

Acting as a trusted adviser, advocating client's needs back to Trustpilot’s internal support, product, engineering, and sales teams.

Who You Are

Knowledge, experience & capabilities

You have experience and knowledge within e-commerce, online marketing, SEO/Google Adwords, and/or software.

Proven hands-on account management experience - customer-facing role, preferably in online marketing, internet or software industries

You are experienced in building and maintaining strong relations with multiple stakeholders

A proven track record in managing clients, account retention, and growth

Adept at uncovering new revenue opportunities

Possess a solid ability to manage tough conversations in a professional and solution-oriented manner

A plus if you already have demonstrated experience with subscription-based renewal license models.

Deep passion and understanding for processes & systems.

Good communication skills.

Adept at delivering the best customer service in a fast-paced environment.

What’s In It For You

A competitive base salary ranging from $75,000 to $80,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits.

A range of flexible working options to dedicate time to what matters to you

20 vacation days + 2 personal days +10 paid holidays per year

Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community

Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist

Full health insurance

401k matching your contributions dollar-for-dollar up to 4% of your base salary

Discounted club membership at Life Time Fitness

24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health

Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months

Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials

A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks

Communal lunch, extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

About Us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh -- it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you -- we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our People Team at [email protected], quoting the role you wish to apply for.