Wellness Staff Assistant
Rochester Institute of Technology
Rochester, NY
Wellness Staff Assistant Location Rochester, NY : Wellness Staff Assistant 8519BR Student Affairs Student Health Center Detailed Please note: Must be able to work one evening per week during the academic year. RESPONSIBILITIES:
- Serve as primary general information resource for Wellness Centers.
- Be prepared to field inquiries from students about the range of services offered in Student Health Center and the Counseling and Psychological Services offices.
- Explain eligibility requirements, intake procedures, session limits, cancellation policies, and confidentiality laws.
- Facilitate the referral process for faculty, staff, administrators, and parents who are assisting students in seeking services.
- Must be able to work one evening per week during the academic year. Hours for evenings are 10:30 am - 7 pm.
- Assist in management of electronic appointment system: accurate scheduling of appointments for medical and mental health providers; revising provider schedules as necessary; rescheduling students, as necessary. Assist students with use of Wellness portal for appointments, check-in, and form completion. (Confidential information).
- Review and interpret accurately, immunization data submitted by students for compliance with New York State and RIT required immunizations; input and process appropriately. Answer questions from students and parents regarding NYS immunization law/requirements.
- Assist with management of electronic medical records system including updating student demographic information according to established protocols; QA of scanned/indexed images, performing scanning/indexing, as necessary. Responsible for accurate formatting of electronic health records.
- Manage a high-volume communications system. This includes a multi-line telephone system, live patient chat, e-mails, and secure messages through the Wellness portal. Responsible for entering accurate telephone messages into student electronic records.
- Manage a high volume, multi-line telephone system including relay calls and use of interpreter-type machines. Responsible for entering pertinent and concise telephone messages into student electronic records.
- Responsible for maintaining and balancing daily batch in accordance with University and Center internal control and security policies/procedures. Accept payment for services (VISA, MasterCard, and Tiger Bucks) and invoice/post amounts properly in PyraMED. Make adjustments as necessary.
- Responsible for maintaining and balancing cash drawer/daily batch in accordance with University and Center internal control and security policies/procedures. Accept payment for services (credit card, cash, checks, Tiger Bucks) and invoice/post amounts properly in PyraMED. Make adjustments as necessary.
- Maintain office space and reception room, sort/distribute email and mail as directed.
- Other duties as assigned, such as but not limited to Membership on Center accreditation or Divisional Strategic Plan committees.
- Exercise judgment and independent initiative; handle time sensitive matters that require concise problem solving and a high degree of confidentiality.
- HS/GED
- 2 years of related reception, administrative or customer service experience, preferably in a medical setting.
- Strong customer service skills with ability to establish professional and welcoming reception of in person, phone and email/electronic contacts.
- Ability to establish, build and maintain effective working relationships based on respect, empathy and honesty with diverse groups and individuals.
- Effective interpersonal, written, and electronic communications skills, including the ability to convey complex information in accessible terms to diverse or multicultural audiences.
- Computer competence using Microsoft Office (Microsoft Word, Outlook, Excel, and Windows) and enterprise systems appropriate for the front desk position. Experience using electronic health record software with emphasis on multi-provider scheduling.
- Medical terminology-basic skill level.
- Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately.
- Must be able to work one evening per week during the academic year.
- Knowledge of Deaf and other cultures or willingness to learn.
Posted 2025-09-04
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