Manager

Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You’ll Come In

At The Farmer’s Dog, we believe great technology should make work easier, not harder—and you’ll be at the center of bringing that to life. As the Manager, HRIS and Humans Technology, you’ll lead the daily administration and continuous improvement of Workday—our core HRIS platform—while supporting the broader Humans technology ecosystem.

You’ll drive the hands-on execution of system enhancements, ensuring Workday stays accurate, efficient, and people-centered as we scale. You’ll own our HRIS service delivery model—managing intake, prioritization, and sprint planning—and work side-by-side with internal partners to streamline workflows, expand self-service, and unlock better experiences for employees and managers.

You'll also manage and coach a small but mighty HRIS function (currently one HRIS Analyst), building technical skills and fostering a mindset of continuous improvement. And you’ll collaborate closely with People Analytics, IT, and other Humans functions to help execute our broader tech roadmap with a solution-oriented, customer-first approach.

This role reports to the Director, People Operations and plays a key role in helping our systems and data grow stronger, smarter, and more scalable as our business continues to expand.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption : We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

How You'll Make An Impact

• • Lead and Develop the HRIS Group
    • Lead, manage, and mentor the HRIS group, including overseeing daily responsibilities, goal-setting and coaching the group on growth and development to set them and the function up for long-term success.
    • Drive a culture of accountability, collaboration, and service orientation.
  • Workday Ownership & People-Centered Service Delivery
    • Oversee day-to-day Workday administration, configuration, and system maintenance to support evolving business and employee needs.
    • Own and manage the HRIS intake process—including triaging requests, backlog management, and sprint planning—to ensure timely, high-quality service.
    • Champion a customer-first mindset by delivering intuitive, responsive support and self-service tools that empower employees, managers, and HR partners.
    • Maintain system trust through data integrity routines, regular audits, and proactive issue resolution.
    • Identify and implement opportunities for automation, streamlined workflows, and continuous system enhancements to elevate both the employee experience and operational efficiency.
  • Cross-Functional Partnership & Technology Enablement
    • Collaborate with internal partners (e.g., Total Rewards, Talent Acquisition, Payroll, HR Ops) to optimize employee lifecycle processes and recommend system enhancements—whether delivered through Workday or complementary tools.
    • Collaborate with People Analytics, IT, and other internal teams to support the execution of the broader Humans technology strategy and roadmap.
    • Manage vendor relationships and Workday service providers to ensure high-quality, aligned delivery.
  • Governance, Compliance, and Enablement
    • Ensure Workday systems meet security, audit, and compliance requirements by partnering with IT, Business Systems, Cyber, Finance, and Legal teams.
    • Develop and maintain operational documentation and SOPs to ensure consistency, data integrity, and system compliance—supporting audit readiness and proactive security controls.
    • Create training materials and resources that promote self-sufficiency and empower employees, managers, and HR partners to navigate systems confidently and accurately.
      
      

We're Excited About You Because

• You bring about 8 years of progressive HR experience, with at least 3–4 years focused on HR systems administration and Workday ownership.
• You have 2+ years of experience managing and coaching a team, fostering growth, accountability, and operational excellence.
• You are a systems thinker who balances strategic perspective and hands-on execution.
• You’ve successfully built strong relationships with and managed external vendors / service partners and understand how to effectively evaluate, implement, and oversee them.
• You have experience operationalizing service delivery models, managing ticketing systems, service queues, and leading sprint-based improvements.
• You thrive in cross-functional environments, building strong partnerships across Humans, IT, Legal, and Finance.
• You have a customer-centric mindset, ensuring technology enhances the employee experience.
• You are able to thrive in a fast-paced and ambiguous environment, naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions
• You’re an owner, have excellent problem-solving skills and can prioritize tasks effectively, with a strong attention to detail
• You are detail-oriented and proactive, you thrive as a self-starter and excel in managing multiple projects simultaneously
• You're a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making.
• You’re energized by the opportunity to build for today while planning for tomorrow—balancing operational excellence with future-readiness.
  
  

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.

Our Belonging Philosophy

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to supporting a diverse workforce, and investing in internal structures, opportunities, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few Of Our Best Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug
  
  

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $128,000 - $140,000 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.

Reasonable Accommodations

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].