Community Outreach Admissions & Support Team Leader

We are currently seeking a Community Outreach Admissions & Support Team Leader who will counsel and educate NSALA adopters in the proper and humane way in which to care for all adopted pets. Process all pets admitted through Adoption Counseling.

Responsibilities include, but are not limited to:

• Counsel adopters with basic behavioral advice
• Generate and accurately process all adoption return and home admit paperwork
• Schedule appointments for adoption returns over 30 days
• Reject animals that have aggression issues
• Generate new and/or obtain existing medical records
• Process entry of admitted pets into our computer databases
• Generate weekly statistical reports from those databases
• Document and present more serious behavior problems to our Pet Behavior staff
• Document and respond to all phone messages left for Adoption Counseling in a timely manner.
• Other duties as assigned

Requirements:

• Maintain a positive and friendly attitude
• Must have impeccable customer service skills
• Must be able to provide thorough and detailed reports regarding intakes and returns
• Previous experience working hands-on with animals in a shelter environment or veterinary facility
• Good communication and active listening skills
• Good organizational skills and ability to work independently
• Able to work interdepartmentally throughout the organization
• Desire to make a positive difference in the lives of animals
  

Salary: $18.50 per hour

We offer a competitive salary and an excellent benefits package including medical, dental, and much more. For consideration, interested candidates can forward their resume and cover letter, along with salary requirements to [email protected]

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person