FIX Client Enablement Specialist

Job Description

Day-to-Day

Insight Global is seeking a FIX Client Enablement Specialist to join one of their top financial clients 3 days a week onsite in New York, NY. This individual will be joining the Global Markets Support team within the Electronic Equities desk and will support and contribute to onboarding, testing, certifying, and maintaining Electronic Equities clients. This role requires a solid working knowledge of the FIX protocol, equity trading workflows, and client connectivity. The specialist will manage standard onboarding tasks independently, assist with more complex implementations, and help troubleshoot production issues alongside senior team members. The position involves coordinating with internal technology, trading, and support teams to ensure smooth client connectivity and a high-quality electronic trading experience. The candidate is expected to act as a key point of contact for clients and internal stakeholders, driving delivery across multiple teams while ensuring production stability and a high-quality client experience.

Key Responsibilities include:

• Support end-to-end electronic client onboarding for Equities, including FIX connectivity setup, certification testing, and assisting with production go-live activities.

• Handle FIX certification issues, client questions, and production incidents by troubleshooting and escalating more complex matters to senior team members as needed.

• Partner with clients, vendors, and fund administrators to gather technical and functional requirements and translate them into scalable solutions.

• Assist with client onboarding processes for both Equities and Swap electronic trading workflows.

• Coordinate and execute comprehensive end-to-end testing to ensure production readiness and minimal post-go-live risk.

• Oversee deployment of daily changes to the electronic trading stack in line with change-management and release processes

• Implement and validate changes in UAT and pre-production environments, coordinating testing with internal teams and external clients

• Work closely with development teams on new functionality, enhancements, and defect remediation

• Partner with infrastructure and network teams to enable client connectivity (e.g., firewall rules, port configurations)

• Promote operational excellence through improved documentation, standardization, and metrics

• Maintain clear, proactive communication with global stakeholders, highlighting progress, risks, and dependencies

• Produce and maintain project-level documentation, operational runbooks, and support metrics

• Identify opportunities to improve client onboarding, certification, and support processes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Must-haves

-Deep hands-on expertise in FIX Protocol (FIX 4.2 / 4.4), including onboarding, testing and certification

-Proven experience operating independently in a front-office-aligned or client-facing technology role

-Experience working directly with sales and trading desks in a production environment

-Experience using Jira for workflow management

-Financial services/banking experience (Enterprise level)

-Strong collaboration skills and ability to influence across teams Plusses

• Broader markets knowledge including Futures and Options, FX, Fixed Income, Prime Brokerage, etc.

• Previous experience contributing to or leading tooling and automation initiatives to reduce manual effort and operational risk