Head of Revenue Operations

About us

sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction.

Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.

About the Role

We're looking for a Head of Revenue Operations to own and scale the technical infrastructure that powers our GTM org. This is a RevOps 2.0 opportunity. You're not inheriting a finished system, you're building the foundation that takes sunday from where we are today to 2x revenue by EOY — and helps define what the right team structure and headcount looks like to get there.

You'll lead a RevOps team consisting of three current functional areas (Engineering, Systems, and Analytics) with remit across both EU and US. You'll own the CRM, data infrastructure, sales tooling, reporting, and more. And critically, you'll stay close enough to the Sales org to ensure everything you build actually makes sellers faster, sharper, and more effective.

This role sits at the intersection of technical depth and commercial fluency. We don't need someone who just builds great systems. We need someone who understands why those systems exist and who is driven by improving sales performance and driving revenue globally.

Equally important is your ability to communicate. You'll be expected to share a clear vision with GTM and executive leadership, influence cross-functional stakeholders, and ensure that what RevOps is building — and why — is understood at every level of the organization.

You'll work in close partnership with local GTM teams across the US and EU — who own commissions, territory mapping, and localized commercial strategy — to ensure that the systems and processes you build translate directly into execution on the ground.

Key Responsibilities

GTM Systems & Architecture

• Own the full RevOps technical stack: CRM (Salesforce), tooling (MixMax, AirCall, etc) data infrastructure across US and EU markets
• Design clean, reliable data flows between Sales, Marketing, Customer Success, and Finance, creating a single source of truth for revenue data
• Lead the design, implementation, and scaling of revenue operations infrastructure to support 2-4x growth
• Define and evolve our GTM technology roadmap: what we build, what we buy, what we retire

CRM & Data Ownership

• Serve as the architect and owner of Salesforce. Own the data model, automation, security, reporting frameworks, and workflows
• Design and maintain scalable, auditable workflows for lead routing, opportunity lifecycle, and pipeline management
• Own GTM data quality — clean, decision-grade data across all systems, with controls to maintain integrity across US and EU
• Own the build and ongoing quality of our global lead engine: ICP-qualified lead lists, account enrichment, Salesforce hygiene, and automated top-of-funnel infrastructure — ensuring every SDR in every market always has a clean, prioritized bench of accounts to work from

Automation, AI & Process Improvement

• Identify and eliminate manual processes through automation and AI-driven workflows and systems with a goal of freeing up seller time and improving output quality
• Lead a cross-functional AI enablement effort across GTM — evaluating tools, designing processes, and driving responsible adoption

Reporting & Analytics

• Build and improve on reporting and analytics including pipeline health, conversion rates, rep productivity, and revenue forecasting which services Leadership and the Sales organization
• Use data to drive strategic decisions and establish clear KPIs across the GTM org

Team Leadership

• Lead and develop a team of 9 with backgrounds in Engineering, Systems, and Analytics
• Partner with Sales, Ops, Marketing, Customer Success, Finance, and Engineering to align systems with business needs
• Act as a trusted advisor to GTM and executive leadership — translating technical complexity into business impact

About You

Must-Haves:

• Experience building and leading improvements for a RevOps or GTM Operations function (Series A to C)
• Hands-on CRM experience, ideally Salesforce
• Commercially fluency: you've spent real time with Sales teams, understand their motions, and build systems that serve them
• People manager: you've built and developed technical teams
• Builder mentality: you're energized by ambiguity, move fast, and ship before things are perfect
• Willingness to travel. This role covers both EU and US and the majority of the team is located in the EU today.

Nice to Have:

• Restaurant, hospitality, or payments technology background
• Familiarity with AI-driven GTM tooling and automation platforms
• Multi-region experience: you've built systems that work across currencies, languages, and regulatory environments

⛳️ Compensation, Perks & Benefits

• Salary Range $190,000-$240,000
• Stock Options
• 100% health coverage for you and your children
• Free-holiday policy
• Opportunities to grow

Steps In Our Recruiting Process

1. Screening with Talent Acquisition
2. Hiring Manager Interview with CRO
3. Technical Interview/Case Study
4. Skills Focused Interview with someone from our Sales Team (in person or virtual)
5. Culture-fit/HR interview
6. Offer: we want you!

Thank you for taking the time to apply, and looking forward to get to know you!

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).