Customer Relations Representative - State Farm Agent Team Member (Bilingual Spanish) Location: [...]

Benefits

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency first opened its doors on July 1, 1999—and we're proudly celebrating 25 years of serving our community. With two thriving office locations and a team of 21, we’re passionate about fostering both professional excellence and a positive team experience.

We believe in recognizing hard work and commitment. Each year, we take an annual team trip—usually in January—as a way to celebrate our achievements together. Right now, we’re also remodeling our employee lounge and conference room to make our workspace even more inviting and collaborative.

Our office culture is rooted in support and high performance. We value every team member and are committed to creating an environment where everyone feels empowered to do their best work. If you\'re looking for a team that invests in your success, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Nereyda Perez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.