Housekeeping Manager - New York Hilton Midtown

The New York Hilton Midtown is looking for a Housekeeping Manager to join our leadership team.

It's all about location in New York City, and this 1,878-room property places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway.

The ideal candidate will have experience in a similar role at a similar size property, experience in guest relations, managing unionized employees, and full schedule flexibility, including nights, weekends, and holidays.

Shift Pattern: Full availability needed, including nights, weekends, and holidays

Salary: $75,000 / annually

What are the benefits of working for Hilton?

Hilton is recognized as the best hospitality workplace in the world and the #1 World’s Best Workplace by Great Place To Work US and Fortune !

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage – for you and your family

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)  

• Go Hilton travel discount program 

• Supportive parental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Career growth and development 

• Team Member Resource Groups

• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Housekeeping Manager, you would be responsible for directing and organizing activities of the housekeeping department to maximize profits through outstanding customer service.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Train Housekeeping Team Members in proper work procedures and techniques.

• Supervise and monitor work performance of Team Members by conducting room inspections.

• Responsible for scheduling assignments for the team.

• Communicates effectively both verbally and in writing to provide clear direction to staff.

• Assigns and instructs housekeeping staff.

• Observes performance and encourages improvement.

• Attend various operational related meetings to obtain and disseminate pertinent information.

• Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and Team Members.

• Manages Housekeeping operations through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.

• Uses creative management skills to solve problems.

• Ensures compliance with Hilton standards to ensure consistent high quality guest relations.

• Provides coaching and counselling of Team Members and conducts performance reviews when needed.

• Encourages a team spirit amongst staff members with leadership and guidance.

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!