Helpdesk Support
- Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users
- Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
- Collaborate with other IT teams to ensure seamless integration of desktop systems with the overall IT infrastructure
- Familiarity with network connectivity and basic understanding of IT infrastructure components
- Helps in installing applications and computer peripherals
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting sessions with end users
- Helping to create technical documentation and manuals
- Basics configurations, troubleshooting anti-virus programs
- Document technical issues and solutions in ticket logs
- Ticket hygiene in terms of maintaining SLA and OLA within a given time Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
- Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- CompTIA certification
- Excellent problem-solving and multitasking skills
- Knowledge of MS Office 365 and outlook troubleshooting of 2019, 2016, 2013 etc.
- Knowledge of M365 Apps
- Basic understanding of using active directory, DNS & DHCP
- Hands-on experience with Windows operation systems
- Knowledge of networks basics configurations, troubleshooting
- Must have knowledge about the remote support application like Webex, Zoom, teams, Bomgar etc.
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills Ability to deliver technical demonstrations
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