Workplace ambassador

Location USA New York 10001

Working Location Category Onsite

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

We are seeking a detail-oriented and proactive Workplace Ambassador to support daily office operations, ensure optimal working conditions, and maintain a high standard of facility services. The ideal candidate will conduct routine space checks, manage supplies and inventory, coordinate with vendors, and assist with seating and conference room logistics.

Main Job Responsibilities

Facilities Monitoring & Condition Reporting

• Conduct daily walkthroughs to assess and report on:
  • Shade functions, lighting, HVAC/temperature, doors, and furniture
  • Fire life safety hazards and hazardous materials
  • Elevators, signage, flooring, paint, and artwork
  • Freight lobby and fire stair conditions
  • Cleanliness and general space upkeep
• Submit timely service tickets for any issues identified

Supplies & Inventory Management

• Monitor and support restocking of the following areas:
  • Social Hub and BOH Pantry
  • Copy areas (including printers and consumables)
  • Conference rooms, Huddle & Focus rooms, and Wellness rooms
  • Food & Beverage (F&B) equipment and locker usage

Seating & Employee Support

• Manage hoteling desks and office seating.
• Monitor seat occupancy and ensure correct name tags are in place.
• Escort new hires and assist visiting employees.
• Support with workstation clean-outs and employee move efforts.
  
  

Conference & Social Hub Oversight

• Monitor supplies, tech functionality, and cleanliness in:
  • Conference Rooms, Huddle & Focus Rooms
  • Social Hubs and Wellness Rooms
• Check for no-shows on conference room reservations.

Vendor Coordination

• Submit internal requests for vendor services.
• Escort vendors during service appointments.
• Manage work order receipts and documentation.
• Oversee after-hours access for vendor activity.
  
  

The hourly salary range for this role is between $28.85 and $31.25 per hour.

About You

The ideal candidate will have:

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Experience in facilities, workplace operations, or administrative roles.
• Strong attention to detail and organisational skills.
• Ability to multitask and manage competing priorities.
• Excellent interpersonal and communication skills.
• Familiarity with workplace ticketing systems and basic office technology.
  
  

Essential Skills

• Analytical skills and process-oriented mindset.
• Ability to work collaboratively across departments and with building vendor teams, as well as independently.
• Ability to build positive and productive relationships that cultivate a high level of trust.
• Stakeholder management – visibly engage with employees and maintain a known presence in the workplace, recognised for being approachable and having a positive “can-do” attitude.
• Adaptable, resourceful, and highly perseverant – able to ensure issues are resolved in a timely manner.
• Proficiency in Microsoft Office, including Word, Excel, and Teams.
  
  

Competencies:

• Teamwork / collaboration
• Quality service delivery
• Customer / client focus
• Ownership and accountability
• Numeracy and written communication
• Problem-solving and decision-making
• Process management
  
  

Working Conditions:

• Onsite role with frequent movement across office floors.
• Some lifting or physical activity required during move efforts or inventory checks.
• Occasional early morning or evening work may be required for vendor escorts .
  
  

Diversity Statement

We want to create a workplace where everyone feels safe to bring their  whole selves  to work. We recognise that every individual has different needs. This is Me  is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [email protected] to speak to a member of our team.