Customer Service Representative

The Damadeo Agency Inc
Seaford, NY

Job Description

Job Description

We are a Premier Allstate Agency located in Seaford, NY where we specialize in Home, Life, and Auto insurance.

As a Licensed Customer Service Representative , you will primarily be responsible for working with our existing client base : handling day-to-day service-related issues, providing policy reviews and cross-selling additional lines of insurance within the household.

Responsibilities:

  • Handle customer inquiries and complaints
  • Call existing customers upon renewal to offer a review and identify new selling opportunities.
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in insurance customer service, sales, or other related fields is a plus but not required
  • Willing to obtain Property & Casualty License
  • Bilingual - Spanish speaking is a plus but not required
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Working knowledge of Microsoft Office
  • Positive and professional demeanor
  • Willingness to learn and evolve in a fast-paced environment
  • Excellent written and verbal communication skills
Posted 2025-07-29

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