Front Office Manager

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Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

The Carlyle, A Rosewood Hotel is looking for a Assistant Front Office Manager. The Assistant Front Office Manager assists the Director of Front Services in administering front office functions and supervising associates on a daily basis. Front office areas include: Bell Attendant, Concierge, Door Attendant, Elevator Operator and Front Desk associates. Position directs and works with managers and associates to carry out procedures ensuring efficient processes in addition to guest and associate satisfaction.

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Key Responsibilities

· Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Handles complaints, settling disputes, and resolving grievances and conflicts with guests and patrons

· Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues

· Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.

· Exhibit professionalism and good business judgement when resolving all customers’ inquiries and concerns

• Maintain confidentiality of guest information and pertinent hotel data

Qualifications

• Minimum one year in ultra-luxury operations, preferably in a union environment

• Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property.

• Knowledge of Opera, HotSOS and Microsoft Office Applications
• Strong command of both spoken and written English with fluency in other languages preferred

• Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team

Competitive Benefits

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Salary Range: $70,000 - $80,000

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