Director of Intake

Director of Intake

Monsey, NY / Brooklyn, NY (Split Location)

$130K–$150K (DOE)

Industry: Home Care / Healthcare Services

Position Overview

A rapidly growing home care organization is seeking a Director of Intake to lead and scale its patient onboarding function. This is a critical leadership role overseeing the intake department, managing team performance, and building intake operations across both Muncie and Brooklyn.

The ideal candidate is a hands-on people manager with strong onboarding and intake process experience—preferably in home care or healthcare—who can motivate, assess, and develop a growing team while collaborating closely with senior leadership.

Key Responsibilities

Leadership & Team Management

• Lead and manage the Intake team (initially ~5 staff, with planned growth across Muncie and Brooklyn).

• Assess performance, motivate team members, and hold staff accountable to KPIs and service standards.

• Serve as an escalation point for intake-related staff and client issues.

• Participate in leadership meetings and collaborate with cross-functional directors.

Intake & Onboarding Operations

• Oversee the full patient/client onboarding process, including eligibility screening, questionnaires, service explanations, and intake workflows.

• Ensure intake processes are efficient, compliant, and scalable across multiple locations.

• Train, coach, and develop intake staff on best practices and procedures.

• Partner with other departments (coordination, clinical, operations) to ensure seamless onboarding and service initiation.

Growth & Expansion

• Build and expand intake operations in Brooklyn while maintaining strong oversight of the Muncie team.

• Maintain visibility with both teams through a hybrid presence (travel between sites required).

• Implement process improvements and operational enhancements as the organization scales.

Qualifications & Experience Required

• 3+ years of people management experience (non-negotiable)

• Experience managing an intake, onboarding, or client onboarding function

• Strong leadership, communication, and team development skills

• Ability to assess performance, coach staff, and manage escalations

• Experience working cross-functionally with senior leadership

Strongly Preferred (Priority Order)

1. Intake leadership experience in home care

2. Intake leadership in healthcare (ABA, behavioral health, clinical services, etc.)

3. Intake/onboarding leadership in human services (housing, social services, case management)

4. Client onboarding leadership in banking, financial services, or professional services

Location & Work Structure

• Candidates may be based in Monsey or Brooklyn

• If based in Muncie: travel to Brooklyn periodically (1–2x/month; flexible)

• If based in Brooklyn: travel to Muncie ~2x/week on an ongoing basis

• Transportation support available if needed

Email resume to: [email protected]