Customer Service Representative

Job Description

Job Description

Eric Safarian - State Farm Agency, located in Staten Island, NY is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

You will receive:

• Base pay plus bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my office
• Opportunity to obtain New York State Property and Casualty license

Requirements

• Excellent communication skills - written, verbal and listening
  
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Staten Island resident
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies..State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.