Membership Operations Manager

About Girl Scouts of Northeastern New York (GSNENY)

Girl Scouts of Northeastern New York is committed to building girls of courage, confidence, and character who make the world a better place. Our team supports volunteers, caregivers, and community partners in delivering a high‑quality Girl Scout experience across the region.

Position Summary

The Manager, Membership Operations ensures smooth, accurate, and efficient membership processes across the council. This role leads the team responsible for member and volunteer operational support—including onboarding, data integrity, customer service, and compliance—and plays a key part in delivering a consistent, high‑quality experience throughout the membership cycle.

The ideal candidate is a strong people leader with excellent attention to detail, a process‑driven mindset, and a passion for providing responsive, friendly support to families and volunteers. The pay range for this position is $23 to $24 per hour, depending on experience

Key Responsibilities

Membership Recruitment & Event Logistics

• Oversee logistics that support Girl Scout visibility and recruitment efforts.
• Monitor workflows for lead entry, follow‑up, assignment, and conversion through the membership tracking system.
• Identify trends or process challenges and recommend improvements to tools, templates, and workflows.

Reporting & Analytics

• Maintain and update membership records to ensure accuracy for registrations, renewals, placements, and volunteer assignments.
• Support routine reporting on inquiries, lead activity, processing volumes, renewals, and other operational indicators.

Member & Volunteer Operational Support

• Design and monitor onboarding strategy and timelines for new volunteers and members.
• Coordinate welcome communications, required documentation, compliance checks, and next steps.
• Ensure volunteer compliance with safety policies, financial reporting, background checks, insurance requirements, and banking procedures.
• Respond promptly to inquiries from volunteers, caregivers, and community partners and coordinate efficient internal handoffs for resolution.

Managerial Responsibilities

• Deploy GSUSA‑provided toolkits and resources.
• Hire, train, coach, and develop direct reports to ensure high performance and skill growth.
• Set clear expectations and hold team members accountable to goals using regular check‑ins and performance tracking.
• Oversee team workflows to ensure consistency, workload balance, and timely completion of tasks.

Required Experience & Qualifications

• 2–3 years of experience managing individual contributors (preferred).
• Experience in administrative operations, customer service, or membership/support functions requiring accuracy and follow‑through.
• Experience working with CRMs or membership databases, with strong attention to data integrity.
• Experience supporting onboarding or service workflows (communications, documentation tracking, coordination).
• Ability to attend evening/weekend events as needed.
• Office‑based role with flexibility to work from home on an as‑needed basis.