Supervisor, Client Operations

Company description

CoLab is a fully integrated, cross-discipline team that provides best-in-class services in a fluid and modular way. With our clients at the center, we create brand movement at the speed of people's lives by connecting real-time data with world-class creative, content, and media in service of growth and Return on investment.

CoLab is a "power of one" solution, encompassing data, media, and production. By drawing from across the vast Publicis Groupe network, we are uniquely positioned to deliver innovation and specialized skills to our clients, as well as enriching opportunities and inclusive benefits to our employees. We pride ourselves on combining the atmosphere of a startup company with the stability and experience of a global leader.

Overview

The Client Operations department manages client-specific operational tasks across practice area within the agency, working closely with Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business, as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Collective from our competitors and provide a critical foundation for the agency.

The Supervisor, Client Operations is responsible for training and developing individuals on the necessary media systems and relative processes within Budgets and Compliance to drive company and client goals. This includes the ability to work on high profile client business while successfully owning tasks related to forecasting, accruing, data QAs and overseeing the processing of client billing. They are masters in the use of current media systems and have complete understanding of overall processes, policies, and procedures related to Budgets & Compliance. This individual has experience and proven success in this area to qualify for this position.

Responsibilities

• Work with Associate Director and/or Director on team roles, responsibilities, and prioritizing key projects across the team

• Assist the Associate Director and/or Director with miscellaneous Operations tasks and projects, including process implementation

• Oversee project management of large teams for specific deliverables on a monthly or ad hoc basis

• Train and coach Senior Associate and Associate to master their desk and attain their career goals

• Provide insight into current workload of the team and bring questions to weekly status meetings with the team

• Oversee & manage financial tasks such as media authorizations, billing and budget documents, and compiling ordered vs. approved reports

• Ensure compliance for tasks such as: client-specific billing procedures, product codes and other systems work

• Create and enforce workflows & processes such as: billing verification, project management

• Compile and guide team members on client-specific reporting (e.g. publisher spend, modeling data, diversity reporting)

• Ensure accuracy of data pulls from various systems (Media Tools, MediaOcean, etc.).

• Proactively solves problems and improves efficiencies as needed

• Fosters collaboration across teams and maintains positive relationships with various agency disciplines and clients

• Participates in system enhancement testing or training

• Connect with Brand Experience and Investment peers on account-specific requests

• May handle high-profile or sensitive client information

• Provide support on new business pitches, as needed

Qualifications

• 3+ years of in operations, reconciliation, project management, or data analysis, preferably in a media agency or advertising agency

• Mediaocean and Prisma required, MediaTools preferred

• The ability to rock the Microsoft Office suite, with proficiency in Word, Excel, PPT and proven expertise in complex Excel formulas (vlookup, pivot tables, etc.) to support reporting

• Quantitative and analytical skills, and willingness to embrace a role that requires a mix of art and science

• Flexible and able to adapt to change in a fast-paced and constantly changing environment

• Thrives on a team and can meet tight deadlines on independent assignments

• Able to balance numerous, simultaneous work streams

• Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.

• Good at building relationships - a creative problem solver, a customer service expert, and a great team player.

• A strong communicator - able to write clearly, speak professionally, and translate data analysis into insights.

• Takes time to teach others how to do something vs. doing it for them

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected] .

Compensation Range: $60,800 - $93,600 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 05/08/2026.

All your information will be kept confidential according to EEO guidelines.

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