Housekeeping Manager - New York Hilton Midtown

Placed right in the heart of the action the New York Hilton Midtown is looking for its next Housekeeping Manager!

This hotel offers 1,878 elegantly appointed guestrooms and an impressive 150,000 square feet of versatile event space. With 49 meeting rooms, including the largest ballroom spanning 21,673 square feet, it’s an ideal destination for conferences, conventions, and upscale gatherings in the heart of Manhattan.

Our ideal candidate will have at least two years of experience in hotel housekeeping and be familiar with working in a unionized environment. Strong multitasking skills are essential, along with the ability to lead, train, and manage teams effectively.

Shift Pattern: This role requires full availability to work any day of the week, including weekends and holidays. Candidates must be flexible to work both AM and PM shifts without any scheduling restriction.

Salary Range: Range for this position is $70,000-75,000.00 annually and will be aligned with the candidate’s experience and qualifications.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

· Access to pay when you need it through DailyPay

· Medical Insurance Coverage – for you and your family

· Mental health resources including Employee Assistance Program

· Best-in-Class Paid Time Off (PTO)

· Go Hilton travel program: 100 nights of discounted travel

· Parental leave to support new parents

· Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

·401K plan and company match to help save for your retirement

· Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

· Career growth and development

· Team Member Resource Groups

· Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing:

As a Housekeeping Manager, you would be responsible for directing and organizing activities of the housekeeping department to maximize profits through outstanding customer service.

Specifically, you would be responsible for performing the following tasks to the highest standards:

· Train Housekeeping Team Members in proper work procedures and techniques.

· Supervise and monitor work performance of Team Members by conducting room inspections.

· Responsible for scheduling assignments for the team.

· Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs housekeeping staff. Observes performance and encourages improvement. Attend various operational related meetings to obtain and disseminate pertinent information.

· Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and Team Members.

· Manages Housekeeping operations through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.

· Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations.

· Provides coaching and counseling of Team Members and conducts performance reviews when needed. Encourages a team spirit amongst staff members with leadership and guidance.

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

*This information is a highlight of the major benefits offered. Wages, retirement, and paid time off benefits are specific to your location and position.