Senior manager design operations

Senior Manager, Design Operations

We are currently seeking a Senior Manager to join our Design Operations team. You will think strategically about how teams work together and how systems and structures scale. You have a deep understanding of best practices in program management and have successfully led groups to deliver quality products and experiences. In this role you will rely on your judgment to influence cross-functional stakeholders, communication skills to create clarity, and a results-focused mindset to solve complex and ambiguous problems.

This role partners directly with the Senior Director of Commercial Design, serving as a trusted advisor and thought partner, while also supporting the day-to-day operations, strategic planning, portfolio execution, and program management of key, high-level projects. While this role is an individual contributor, success relies heavily on building authentic relationships with peers, partners and leaders.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

• Business & People Operations:

  • In close collaboration with design leadership manage the design team’s people operations and business operations. Activities in this space may range from budget, KPI/OKR, headcount, and partner management to developing team rituals, culture, and fostering overall positive team health. Identify and drive improvements to these practices that increase the efficiency and optimization of design

  • Build processes and systems that establish operational rigor to ensure sustainable results and delivery over time. Scale processes, programs, and initiatives (business, people, or design related programs) when necessary

  • Mentor and share design operations expertise with cross-functional team members

• Design Standards & Practice Management:

  • Employ design thinking and design expertise to advance the quality of outcomes and delivery. Bridge commonalities, insights, and potential points of friction between teams, contributing to design excellence

  • Use persuasive communication to the right audience in order to advocate for and evangelize the impact of design

  • Identify team and project needs with regards to design process, tools, documentation, asset management. Take steps to implement necessary changes to make sure design teams are operating at optimum efficiency

  • Maintain a commitment to defining and measuring design quality, quantitatively and qualitatively. Align teams on metrics for design quality and track metrics over time

• Design Portfolio & Program Management:

  • Maintain a “planning ahead” posture that considers short term needs and resources, while looking ahead and planning for the next big challenge design teams will face

  • Partner with design leadership on large, complex problems. Offer strategic perspective in key decision making moments - including choosing the highest impact opportunities for the design team. Assess tradeoffs and propose clear solutions and resolve roadblocks that may impede progress

  • Develop resourcing, capacity planning, and program management routines to ensure teams are delivering against established goals and objectives

  • Provide clear communication to cross-functional leadership on status, resources, issues, and priorities.

Basic Qualifications

• At least 6 years of experience including design management, project or program management of design deliverables, and operations management including experience working directly with designers, researchers, and strategists

• At least 6 years experience leading project delivery for cross functional projects

Preferred Qualifications

• 4+ years working within the product development process between tech, product, and design

• 4+ years with design tools and design systems

• Experience building operation systems and programs at scale

• Experience working with corporate design teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $193,000 - $220,300 for Sr. Manager, Design

New York, NY: $210,500 - $240,300 for Sr. Manager, Design

Richmond, VA: $175,500 - $200,300 for Sr. Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).