Client Support Specialist

What You’ll Do

This person will become a subject matter expert on the Empeon platform and be responsible for empowering our clients to succeed by providing support and responding to inquiries related to our Payroll, Human Resources, and Time & Attendance application.

Responsibilities include:

• Administrate client inquiries through our ticketing system
• Assist clients via email and phone with Payroll & HR practice guidance and apply this knowledge within the toolset of Empeon
• Assist internal and external users with system modules such as profile setups, reporting, accrual setups, and payroll processing setups
• Stay abreast of system modules and updates and test for understanding of monthly released features
• Assist other departments such as Tax and Implementation if the need arises.
• Communication with Product team, management & Development regarding client needs
• Assist with other business objectives as determined by management
• Previous experience in Customer Success, Technical Support, Sales or other client relations fields
• Previous experience working for a payroll service provider or as an organization’s Payroll Manager is a plus. Experience in using Empeon’s payroll platform a major plus.
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Proficiency with Microsoft Excel with an understanding of querying and V-Lookups needed
• CPP preferred though not required depending on experience

What you’ll need to get the job done:

What we offer:

• Competitive salary
• Flexible work schedule
• Positive, respectful, and relaxed environment
• Flat organization - no bureaucracy, stuff gets done!