Client Support Specialist
What You’ll Do
This person will become a subject matter expert on the Empeon platform and be responsible for empowering our clients to succeed by providing support and responding to inquiries related to our Payroll, Human Resources, and Time & Attendance application.
Responsibilities include:
- Administrate client inquiries through our ticketing system
- Assist clients via email and phone with Payroll & HR practice guidance and apply this knowledge within the toolset of Empeon
- Assist internal and external users with system modules such as profile setups, reporting, accrual setups, and payroll processing setups
- Stay abreast of system modules and updates and test for understanding of monthly released features
- Assist other departments such as Tax and Implementation if the need arises.
- Communication with Product team, management & Development regarding client needs
- Assist with other business objectives as determined by management
- Previous experience in Customer Success, Technical Support, Sales or other client relations fields
- Previous experience working for a payroll service provider or as an organization’s Payroll Manager is a plus. Experience in using Empeon’s payroll platform a major plus.
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Proficiency with Microsoft Excel with an understanding of querying and V-Lookups needed
- CPP preferred though not required depending on experience
What you’ll need to get the job done:
What we offer:
- Competitive salary
- Flexible work schedule
- Positive, respectful, and relaxed environment
- Flat organization - no bureaucracy, stuff gets done!
Recommended Jobs
Office Assistant 2 (NY HELPS), Kingsboro Psychiatric Center, P26735
The duties that the incumbent of the vacancy will be expected to perform. Duties Description Are you interested in starting or advancing your career with New York State? Office Assistant 2 positions p…
Behavioral Health Care Coordinator
Behavioral Health Care Coordinator Job Posting If you are looking for a challenging and rewarding career, the Columbia County NY Mental Health Center is the place for you! The Behavioral Healt…
Plumber/Plumber Helper
Looking for a Plumber/Plumber Helper - Immediate Hire. Full-Time Responsibilities: General plumbing installations and maintenance. Group homes, Commercial, Hospitals, Medical, Schools. Bl…
Route Service Sales Representative - Cleanroom (4-Day Workweek)
Requisition Number: 220113 Job Description Cintas is seeking a Route Service Sales Representative - Cleanroom. Responsibilities include providing service to a set customer base through the pic…
Controls Engineer
Responsibilities Develop, implement, and administer the plant’s Allen-Bradley controls and Ethernet/IP network (Hirschmann, Stratix, managed switches).Engineer and deliver reliable automation solut…
RN manager Double Weekends (3p-7a Sat & Sun...paid fifth shif
RN manager Double Weekends (3p-7a Sat & Sun...paid fifth shif Come work where your expertise will be appreciated and where you will truly make a difference! Ten Broeck Center for Rehabilitation & N…
Dietary Aide
Job Description Job Description Description Dietary Aide Full-time and Part-time Positions Available! APPLY NOW! Dietary Aide: Day and Evening Shifts, Alternating Weekends, Holidays. …
Firmwide AI Product Manager, Director
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve c…
Physical Education Teacher - Middle/High School
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflic…
Administrative Assistant 1 / Administrative Assistant Traineeship (NY HELPS)
NY HELP Yes Agency Corrections and Community Supervision, Department of Title Administrative Assistant 1 / Administrative Assistant Traineeship (NY HELPS) Occupational Category Clerica…