Customer Service Associate II APPLY NOW
We’re looking for a friendly, dependable, and solution-oriented Customer Service Associate to join our growing team. As the first point of contact for our customers, you’ll play a key role in delivering exceptional service and ensuring every customer has a positive experience. What You’ll Do:
- Respond to customer inquiries via phone, email, and chat
- Resolve product or service issues promptly and professionally
- Process orders, forms, applications, and requests
- Maintain accurate records of customer interactions
- Collaborate with other departments to improve customer experience
- Provide feedback to improve processes and customer satisfaction
- Strong communication and interpersonal skills
- A calm, empathetic, and patient demeanor
- Ability to multitask and stay organized
- Basic computer skills; experience with CRM systems a plus
- High school diploma or equivalent (college a plus)
- Previous customer service experience preferred but not required
- Supportive and team-oriented work culture
- Opportunities for advancement and professional development
- Paid training and comprehensive onboarding
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