Captain

Oriana is where fire meets flavour in the heart of Nolita. We deliver technique without the formality and are focused on reclaiming what a wood-fired restaurant is. Oriana honours the legacy of great New York restaurants while creating something new: a downtown restaurant where food, wine and culture come together. Our goal is to create world-class food, deliver thoughtful hospitality and contribute something lasting to New York City’s culinary landscape.

Oriana is the latest venture from Chef Andy Quinn and Sommelier Cedric Nicaise, an evolution of The Noortwyck. At the core of our culture is a deep commitment to our team. We’re committed to growth and success. Bring your energy, dedication, and passion, and join us to create, collaborate, and grow together.

Captains are responsible for managing the guest’s overall dining experience by providing hospitable, passionate, warm and attentive service. You must be knowledgeable about the menu, techniques, ingredients and beverage program so that you can guide guests, make informed and thoughtful recommendations and ensure that they have an exceptional time.

Responsibilities:
• Captains are the face of the restaurant, responsible for representing our culture and energy to its highest standards.
• Greet and welcome guests with warmth and professionalism creating a hospitable environment.
• Be able to anticipate guests' needs without being intrusive.
• Be able to guide by providing detailed knowledge of our food and beverage programs and provide thoughtful suggestions and recommendations.
• Handle guest complaints and inquires with grace and efficiency, knowing when to loop in the management team.
• Maintain the flow of service by communicating and working with the kitchen, beverage and management teams.

What we look for:
• Availability to work weekends.
• 2+ years experience in a guest-facing restaurant role preferred
• English fluency
• Ability to stand or walk for long periods of time
• Ability to balance & carry multiple plates, glass racks and or/glasses, and lift objects up to 30 lbs
• Positive team-first attitude
• Commitment to education and learning
• We value and actively encourage cross-training across all positions to build skills, versatility, and collaboration.

What We Provide You:
• Competitive wages
• Passionate leadership and career advancement opportunities
• Ability to contribute to a new restaurant
• Paid time off
• 401k
• Health insurance (including supplementary dental and vision benefits)
• Employee dining program
• Family meals
• Commuter benefits

Oriana is proud to foster a culture that supports the growth and development of our employees and provides opportunities for education and advancement. We offer an employee dining discount, Health insurance and paid time off after a required waiting period. Oriana provides equal employment opportunities (EEO) to all applicants for employment without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.