HVAC Customer Service Specialist

Yellowstone Local is proud to represent Hamilton Mechanical, LLC, a Hickory Company, an industry leader in high-end residential HVAC across New York City.

Tired of being just another voice on the phone? At HamiltonAir, you’re the nerve center of a mission-driven, high-performance HVAC team.

What’s in it for You?

• Compensation: Earn $50,000 - $75,000 per year, plus 10% commission on new memberships or upgrades.

• Overtime Opportunities: Boost your income with consistent overtime.

• Full Benefits: Medical, dental, vision, 401(k) with company match, paid vacation, sick leave, and holidays.

• Career Stability & Growth: Full-time position with advancement pathways in a fast-growing company.

• Strong Team Culture: Work with a supportive, high-performance crew where your voice and ideas are valued.

Why You’ll Love It Here

• Mission-Driven Momentum: Be part of the Northeast’s leading clean heat installation and service team.

• Company Values You Can Believe In:

  • Put Employees First

  • Treat Everyone with Respect

  • Delight Customers

  • Raise the Bar

  • Get Things Done

• High-Impact Work: Contribute to meaningful projects, from geothermal installs to traditional gas and oil furnace systems.

Your New Role

As the HVAC Customer Service Specialist based in New York, you’ll keep our operations running like clockwork while creating top-tier experiences for our customers. From coordinating technician schedules to driving membership sales, you’ll be the communication hub of our high-performing team.

Customer Support

• Answer incoming and outgoing calls with professionalism and precision.

• Provide clear pricing, schedule details, and proactive follow-up.

• Handle invoicing and nurture strong customer relationships.

Scheduling and Dispatch

• Route technicians strategically for maximum efficiency.

• Maintain customer and service records using ServiceTitan.

• Track workflow and GPS data to ensure accuracy and timeliness.

Membership Sales

• Actively promote and sell memberships or renewals.

• Schedule and manage seasonal service visits.

• Follow up with existing members to ensure satisfaction.

Process Optimization

• Identify operational bottlenecks and suggest solutions.

• Coach technicians on using new tools and improving system use.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Strong communication and multitasking abilities.

• Technologically proficient with strong organizational skills.

• Self-starter with a results-driven attitude.

• Valid driver’s license.

• Associate’s degree or relevant work experience.

• Minimum 1 year in customer service.

• Experience in trades such as HVAC, solar, or clean energy.

Hamilton Mechanical, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange