Customer Service and Shipping Coordinator

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We are seeking a Customer Service/Shipping Coordinator join our team. The successful candidate will be responsible for providing excellent customer service to our customers, resolving order issues, and ensuring customer satisfaction. The Customer Service/Shipping Coordinator will also be responsible for processing customer orders, returns, and complaints, and managing customer accounts. Some work on retail floor required as well.

Key Responsibilities:

• Provide excellent customer service to our customers through phone, email, chat, and in person
• Resolve customer issues in a timely and professional manner
• Process customer orders and manage customer accounts via ShipStation and Magento platforms
• Collaborate with shipping center and retail store to ensure customer satisfaction
• Document customer interactions and feedback in our customer management system
• Ensure accurate data entry of customer orders and shipping information
• Continuously improve our customer service process by providing feedback and suggestions to management
• Meet or exceed performance metrics such as call center quality standards, customer satisfaction, and productivity goals
• Manage customer returns and refunds
• Follow company policies and procedures and comply with all legal requirements

Qualifications:

• Associate degree or higher required
• 3+ years of experience in an online customer service role required
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced and team-oriented environment
• Familiarity with customer service software and systems preferred
• Knowledge of customer service principles and practices
• Ability to handle difficult customer situations and resolve conflicts
• Availability to work flexible schedules including evenings, weekends, and holidays

If you are passionate about customer service and enjoy working in a dynamic and fast-paced environment, we encourage you to apply.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 - 30 per week

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• customer service or management: 4 years (Required)

Work Location: In person