Bilingual Staffing Coordinator POST NUMBER: 453951

Client: Facilities Management Company
Role: Bilingual Staffing Coordinator
Salary Range: $50,000-$60,000
Location: Long Island City, NY
Fully Onsite
Permanant position

MUST BE BILINGUAL
-Must have experience with Excel
6am-3pm / 9am-6pm – The schedule is pending confirmation but this person needs to be comfortable commuting to the office to work both schedules as they would serve as coverage for either shift during vacation time.

Job Overview:

The HR Dispatcher plays a key role in supporting both corporate and field operations by coordinating the assignment of janitorial replacement staff across various sites. This position also handles a variety of administrative responsibilities within the HR and Operations departments to ensure smooth staffing and workforce management.

Key Responsibilities:

• Answer and manage incoming calls on the main operations department line in a professional and courteous manner.

• Document all full-time employee absences (e.g., sick leave, personal days, and other types of leave) and extra labor requests. Promptly assign temporary replacement staff as needed.

• Communicate replacement assignments effectively and in a timely manner with field operations and, when necessary, with clients.

• Coordinate the exit process for terminated employees, including the collection of uniforms, ID cards, and other company property.

• Monitor and assess temporary staff performance and provide feedback on both positive and negative performance.

• Escalate labor or client concerns to the HR Supervisor or appropriate HR management when required.

• Create and maintain temporary contact lists using Microsoft Access.

• Investigate and resolve timekeeping discrepancies in collaboration with field teams and the payroll department.

• Track, log, and distribute employee paychecks on a weekly basis.

• Analyze payroll reports such as labor distribution and "active no hours" reports; conduct audits to ensure staffing accuracy and proper employee classifications.

• Process stop payment requests as needed.

• Collaborate with the payroll team to resolve payroll-related issues in accordance with organizational policies and compliance standards.

• Provide backup support for the operations department reception line as needed.

Qualifications and Competencies:

• High school diploma required; college degree in Human Resources or a related field is strongly preferred.

• Minimum of 2 years of administrative experience, preferably in HR or staffing.

• Fluency in Spanish is required.

• Strong verbal and written communication skills in English.

• Ability to manage multiple phone lines and perform well in a fast-paced environment.

• Strong teamwork skills with the ability to work independently.

• Proficiency in Microsoft Excel and other Microsoft Office Suite applications is required.

• Exceptional attention to detail and accuracy.

• Strong interpersonal and leadership skills with the ability to communicate effectively across all levels of the organization.

• Self-motivated, with a strong sense of urgency and the ability to perform well under pressure.

• Excellent organizational and time management skills, with the ability to prioritize tasks and escalate concerns appropriately.

• Previous experience in a unionized environment is a plus.

• Basic knowledge of HR policies and practices, including organizational development, compensation, benefits, talent acquisition, and operations, is preferred.