Network Specialist (Katonah)

Job Description

An employer is looking for a Network Specialist to sit onsite within a school district in Westchester County, NY. This person will be spending 100% of their day handling L2 IT support. They will be supporting staff members and students throughout the district, working directly with executives, teachers, and staff in order to resolve tickets within ServiceNow. This could include maintenance or troubleshooting of routers, switches, or servers, supporting web filters, creating images, managing group policies, resolving network connectivity issues etc. as well as providing day to day software and application support, troubleshooting and break fixing desktop PCs, printers, smartboards, and phones. They will be completing, on average, about 8-14 tickets a day. This person will also be responsible for helping the Jr. Network Specialists on site in terms of direction and technical guidance. They should have a strong understanding and ability to support networks and troubleshoot issues, with prior experience in a networking focused role. During the summer months, they will be doing project work such as new technology roll outs, migrations, upgrades, etc. This individual needs to have strong communication and sharp customer service skills in order to communicate issues and solutions with the staff they are supporting. This person needs to be comfortable with pay in the range of $27/hr to $29/hr dependent on years of experience.

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Skills and Requirements

Strong recent experience supporting wireless networks and troubleshooting network incidents

Experience with Microsoft; Entra, Azure, & Intune

Experience troubleshooting Level 2 hardware and software incidents

Strong recent experience working in a Windows PC environment

Strong recent experience with que management, working with a ticketing system

Strong communication, eagerness to learn, and customer service skills Experience working in a genius bar, geek squad, etc. (customer service, client facing role)

Experience working in the educational/instructional field, or working in IT at their college

Strong recent experience using ServiceNow as a ticketing system