Level I Support Engineer

Introduction
Are you a technology-focused, problem solver individual looking to jump-start your career? If so, we’ve got an exciting opportunity for you. We are IVIONICS, a growing technology organization in search of a talented Level I Systems Engineer to join our team. If you’re ready to advance your career and be a part of our future success story, keep reading.

Why Choose Us?

1. Career Advancement . We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector.
2. A Flourishing Work Environment . At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office.
3. Work-Life Balance . We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively.
4. Professional Development . If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills.
5. Competitive Compensation . We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including: medical/dental/vision, retirement plans, paid-time off, and more.

Responsibilities:

• Maintain quality and professionalism while delivering expert client services focused on the timely resolution of issues
• Receive incoming technical issues for all company-supported technologies. This includes software, hardware, and operating systems. It will also include desktops, laptops, wireless devices, peripherals, and commercial and proprietary software within the organization.
• Perform general break/fix functions and perform preventative maintenance as required: assisting desktops, laptops, wireless devices, and peripherals in person and/or remotely. Basic hardware/software troubleshooting may also be required for servers and other network components.
• Providing services such as building, configuring, and installing desktops, laptops, wireless devices, peripherals, etc.
• Escalate issues and requests to higher levels (engineering teams, application development, third-party vendors, etc.) whenever necessary in accordance with pre-defined SLAs.
• Open, track, escalate, and resolve each assigned ticket in our in-house problem ticketing system.

Requirements:

• Bachelor’s degree in an IT-related discipline or equivalent work experience.
• 1-2 years full-time experience in a technical support role.
• Technical certification in a relevant technology discipline. (preferred)
• Must have reliable transportation.
• Able to work in a fast-paced, high-pressure environment.
• Excellent oral and written communications skills.
• Excellent Customer Service skills.
• Able to work flexible shifts and be available for 24x7 off-hours coverage rotation (nights & weekends).

Technical Experience:
Basic working knowledge and understanding of:

• Security-related technologies (multi-factor authentication, application control, encryption solutions, etc.)
• Microsoft Windows version through Windows 10 Operating Systems for desktops & laptops
• Microsoft Office versions through Office 365
• Wireless devices and networks
• Microsoft Windows Server, Active Directory, and associated services (DNS, WINS, DHCP, etc.)
• Microsoft Exchange Server and Cloud mail services
• Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.)
• Backup-related technologies (hardware/software and cloud solutions)
• Hard Drive Imaging
• Call Center Tools

Why Work for Us?
Our mission is to increase the efficiency of work processes through strategic technology and to provide our clients with honest and reliable information. Although we work hard for our clients, we also believe in a work-life balance.

• Salary: $50,000 - 60,000/year based on experience
• A team/family work environment
• Business casual dress code
• Medical, Dental, Vision, HSA & FSA
• 401k and Profit Sharing
• Generous PTO/Sick/Holiday

IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.