Room Service Attendant

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team, where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

Title: In Room Dining Server

Location: Crosby Street Hotel

Position Type: FT, Non-Exempt

Reports To: Food and Beverage Manager

Summary of Position: Crosby Street Hotel is seeking a polished, professional, and hospitality-driven Room Service Attendant to join our Food & Beverage team. This role is responsible for delivering exceptional in-room dining experiences while upholding the service standards of Firmdale. The ideal candidate is detail-oriented, organized, warm, and passionate about creating memorable guest experiences through attentive and refined service.

Responsibilities

• Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times
• Maintain a polished, professional, and courteous demeanour in all guest and team interactions
• Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution
• Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner
• Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage program
• Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing
• Uphold all allergy and dietary restriction protocols with precision and care
• Ensure all charges are accurate and assigned to the correct guest checks
• Maintain cleanliness and organization of room service areas, equipment, and service stations
• Complete all assigned side work and opening/closing duties to the highest standard
• Adhere to all New York City Health Department standards, food safety regulations, and hotel policies
• Address and resolve guest concerns with professionalism, escalating to management when necessary
• Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence
• Take ownership of punctuality, reliability, and overall performance standards
• Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations
• Act as an ambassador of the hotel by promoting Firmdale Hotels and its restaurants

*This job description is not exhaustive and serves as a general guideline for the role. Responsibilities and duties may evolve based on operational needs and at management’s discretion.

Qualifications

• Previous luxury hotel, fine dining, or hospitality experience preferred
• Excellent communication and guest service skills
• Strong attention to detail and professionalism
• Ability to multitask in a fast-paced environment
• Knowledge of food, wine, and beverage service preferred
• Ability to lift and carry up to 50 pounds safely, including trays, carts, and service equipment
• Ability to stand, walk, and remain active for extended periods of time in a fast-paced hospitality environment
• Flexible schedule including mornings, evenings, weekends, and holidays. Please note that while we do not guarantee a fixed schedule, as all scheduling is based on business and operational needs, the anticipated schedule for this position will generally consist of two overnight shifts and three evening shifts per week .

What We Offer:

• Competitive salary
• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
• Complimentary meals on shift
• Free uniform dry cleaning service
• Commuter transit benefits available Day 1
• Ongoing training and professional development, including annual education reimbursement program up to $3,000
• Social events throughout the year, including holiday parties, team member appreciation events, and more
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Departmental and company-wide incentive programs
• And much more!!

*All candidates must apply in ADP Workforce. Please use the provided link.

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Crosby Street Hotel

• Three Michelin Keys, 2024, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)

Warren Street Hotel

• Two Michelin Keys, 2025
• The Hot List, Conde Nast Traveller, 2024
• The IT List, Travel + Leisure, 2024
• World's Greatest Places, TIME Magazine 2024
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Readers' Choice Awards, Condé Nast Traveller, 2025

The Whitby Hotel

• Three Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
• Best Afternoon Teas in New York City, Vogue, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025

You can see a full list of our awards and accolades here:

Join us at Crosby Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.