Deskside Support Site Focal

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We are seeking a highly skilled and proactive Deskside Support Site Focal to join our client’s onsite IT support team. This role is ideal for someone who thrives in face-to-face environments and enjoys solving technical issues directly with end users. Candidate must reside within 30–50 miles of one of the client’s designated cities (list below under important notes).

This role is responsible for providing advanced technical support for desktop hardware and software issues, performing IMAC (Installs, Moves, Adds, Changes) activities, and ensuring timely resolution of incidents in line with Service Level Agreements (SLAs). The ideal candidate will also serve as the primary point of contact for onsite technicians, leading by influence and ensuring smooth onboarding and training.

Key Responsibilities:

• Act as the focal point for deskside support at the site, coordinating and mentoring technicians.

• Lead onboarding and training efforts for new team members.

• Provide hands-on support for Windows 11 and Microsoft 365 environments.

• Troubleshoot end-user network connectivity issues.

• Perform IMAC activities and data backup/restoration as required.

• Resolve incidents within SLA timelines and complete associated administrative tasks.

• Collaborate with infrastructure teams (e.g., network, server administration) to escalate and resolve complex issues.

• Maintain awareness of local and regional IT infrastructure and key contacts.

Who You Are

Required Qualifications:

• Demonstrated ability to lead, coach, and train team members and new joiners, and support team development.

• Minimum 5 years of experience in a large enterprise IT support environment.

• Experience providing L2 Desktop support for laptops, desktops, peripheral devices.

• Experience Delivering hands-on, deskside support by sitting with employees to troubleshoot and resolve hardware and software issues.

• Proven expertise in:

  • Windows 11desktop support

  • Microsoft 365troubleshooting and administration

  • End-user network connectivity diagnostics

• Experience using ServiceNow or similar ITSM tools.

• Strong interpersonal and communication skills; must be comfortable working face-to-face with end users.

Preferred Qualifications:

• Experience working in a manufacturing environment is a plus.

Important Notes:

• As part of our client’s onboarding requirements, successful candidates must pass a pre-employment drug test prior to starting.

• Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States.

• This position is fully onsite and will be based at one of the following client locations, determined by the selected candidate’s proximity:

• Clayville, NY

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.