Director, Enterprise Technology

Job Description

Job Description

BGB Group

Director, Enterprise Technology

Our Agency

BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. 

Position Overview

The Director of Enterprise Technology will lead the strategic direction, implementation, and management of enterprise-wide technology platforms with a strong emphasis on integrating Artificial Intelligence (AI) and automation into core systems. This role ensures the organization's technology infrastructure not only supports operational excellence but also fosters AI-driven innovation and scalability. The ideal candidate is a strategic, hands-on leader responsible for overseeing the planning, development, and execution of enterprise-level systems and architecture. This role bridges the gap between business goals and technology solutions, ensuring the alignment of operational initiatives with the organization's short and long-term strategy.

Key Responsibilities

AI & Automation Strategy

• Collaborate with key stakeholders and business leaders to identify and prioritize AI opportunities across the organization.
• Pioneer the integration of AI technologies and solutions to forecast trends, automate routine tasks, and provide actionable insights into enterprise platforms.
• Continually evaluate new AI tools and platforms for implementation across the tech stack, as well as ensure what is in use is used to its full potential, helping to champion adoption across the organization

Enhancements & Optimization

• Lead the design, implementation, and governance of enterprise systems and architectures.
• Collaborate with business and technology stakeholders to define enterprise strategies, roadmaps, and solution frameworks.
• Ensure alignment between business objectives and IT infrastructure, platforms, and applications.
• Guide cross-functional teams in delivering scalable, secure, and integrated system solutions.
• Define standards and best practices for system integration, data architecture, and infrastructure optimization.
• Monitor system performance and recommend improvements to enhance functionality and user experience.
• Serve as a subject matter expert in enterprise architecture and mentor technical staff.

• Lead planning, testing, and change management for system updates and releases.
• Support integration efforts across platforms, including APIs and middleware tools like Boomi.

System Administration & Support

• Oversight of system administration and support desk for Salesforce, NetSuite, Suite Projects Pro (SPP), and Workfront with ProofHQ.

• Manage user access, role provisioning, and security settings.
• Monitor system performance and proactively resolve issues.
• Maintain system configurations, custom fields, approval workflows, and validation rules.

Documentation & Training

• Maintain accurate documentation of configurations, SOPs, and data workflows.
• Create and update system training materials for end-users.
• Assist with onboarding and training of new users on platform functionality.

Governance & Compliance

• Ensure all AI-enabled systems comply with relevant data privacy, ethics, and governance frameworks.
• Develop and enforce IT and AI architecture standards, best practices, and security policies.
• Align enterprise technology and AI initiatives with internal risk, legal, and compliance teams.

• Support audits and data integrity initiatives through access controls and reporting.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related field
• 10+ years in enterprise IT leadership roles, including at least 3 years integrating or supporting AI initiatives
• Proven experience leading complex system integration and enterprise-level IT initiatives

• Direct experience administering Salesforce, NetSuite Oracle, SPP/OpenAir, and Workfront
• Solid understanding of enterprise business processes (e.g., Finance, Time & Expense, Project & Creative Operations)
• Familiarity with ticketing systems such as Jira, Zendesk, or ServiceNow
• Experience managing integrations across multiple platforms (APIs, middleware)
• Strong analytical, troubleshooting, and communication skills

• Excellent leadership and stakeholder management skills

• Ability to manage competing priorities in a fast-paced, evolving environment

Preferred Skills

• Experience with scripting or basic development in NetSuite (SuiteScript, SuiteFlow) or OpenAir
• Familiarity with integration platforms (Boomi, Jitterbit, MuleSoft, etc.)
• Familiarity with financial reporting, time tracking, and resource planning tools
• Prior work experience in professional services or marketing/communications agencies

Salary Range: $150,000 - $160,000

The salary range provided is for the NYC-hybrid position, which requires occasional in-office presence, and represents what a potential hire may expect to earn in this role at BGB. For candidates in other locations, salary will be adjusted to reflect local market rates. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGB Group.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected basis, in accordance with applicable law.