Captain

Chef Sujan Sarkar is bringing his Michelin-Starred Indian tasting menu concept, Indienne Chicago , to New York This Spring. We are looking for committed Front of House professionals looking to join our opening team as we bring his vision to life.

The Captain position at Indienne New York is a pooled-tip service role that focuses on Sales and Service of Food and Beverage as the primary guest-facing role throughout the Dining Experience Essential Duties of a Captain at Indienne New York include communicating menu information to guests, taking orders and communicating those orders to the Back of House team, and coordinating with Back Servers and Front of House Hourly positions for general maintenance of the Dining Room.

Should you choose to rise to the occasion, you will be joining a committed team of professionals devoted not only to the execution of technically flawless service, but also the greater goal of making our corner of 38th Street one of the top fine dining establishments in the City of New York.

If you are ready, willing, and able to put in the time and invest in your future, we are happy to return the favor.

This staff member coordinates with the Back Server Staff, Sommeliers, and Expediters to conduct Service as direct reports to FOH management. 

Essential Duties

• Oversee and guide guest’s complete dining and restaurant experience
• Provide knowledgeable, approachable, efficient, energetic, and thoughtful service at all times
• Full knowledge of food and beverage menu items including the major components of a dish/drink; this may include ingredients and their source, simple descriptions of unfamiliar ingredients, preparation, and/or execution of correct food and beverage service
• Adhere to all company service standards and protocols
• Demonstrable general knowledge of food and beverage menu items, allergies, preparations, prescriptive verbiage, and cultural background
• Confident and correct use of POS system for order entry and payment processing
• Assist in setting up the restaurant for service, and breaking down at the end of the shift
• Ensure food and beverage arrive to guests quickly and correctly; and confirming guest satisfaction
• Ensure proper table maintenance, including water service, pre-bussing, etc.
• Ensure guests are charged correctly and receive proof of payment in a timely manner
• Communicate respectfully with chefs (and kitchen team) as necessary
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Engage management for any guest issue or complaint
• Assist in maintaining the cleanliness of service tools and service areas
• Follow mandated safety and sanitation procedures at all times
• Stocking and preparing service related items
• Adhere to grooming and dress code standards
• Other General Maintenance and food service tasks as Assigned

Skills & Requirements

• Minimum 3 years serving experience in a high volume environment
• Strong food and beverage knowledge and a passion for the service industry
• Excellent communication, interpersonal skills, and a collaborative attitude
• Must possess exceptional work ethic, strong attention to detail, and a collaborative attitude
• Receptive to constructive criticism and performance feedback
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment
• Basic food and wine knowledge preferred

 

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Indienne New York reserves the right to add or delete duties and Essential Duties at the discretion of Indienne New York or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.