Highsnobiety Head of Media Operations
- U.S. Media Operations Leadership
- Own end-to-end execution of all U.S. paid media campaigns across digital platforms
- Establish and enforce operational standards, workflows, and quality controls for the U.S. market
- Lead, mentor, and scale a high-performing U.S. media operations team
- Act as the senior pre-sale decision-maker for U.S. campaign planning
- Work with Head of Client Services for seamless pre- to post-sales workflows
- Own and evolve U.S. media pricing frameworks , including CPM-based, flat-rate, and other models
- Establish consistent CPM benchmarks and rate cards by channel, format, client type, and category
- Partner with Sales and Media Operations Managers to tailor pricing approaches based on client goals, scale, and performance expectations
- Evaluate and approve non-standard pricing requests to ensure margin protection and delivery feasibility
- Monitor pricing effectiveness and adjust models based on performance, market conditions, and inventory dynamics.
- Own U.S. media amplification and production hard-cost tracking
- Ensure accurate pacing, forecasting, reconciliation, and billing for U.S. campaigns
- Partner with Finance on revenue recognition, margin management, and forecasting
- Identify opportunities to improve profitability through pricing optimization and operational efficiencies
- Ensure all U.S. campaigns launch on time and deliver in full against client KPIs
- Oversee ongoing performance monitoring and optimization across channels
- Serve as senior escalation point for delivery, performance, or platform-related issues
- Partner with Media Operations Managers to translate performance insights into improved planning and pricing strategies
- Serve as the senior media operations partner to U.S. Sales and Client Services teams
- Support pre-sale planning with pricing guidance, feasibility assessments, and operational inputs
- Participate in client-facing conversations as needed around pricing, delivery, optimization, and performance
- Own U.S. implementation of media planning, pricing, reporting, and financial tracking tools
- Align U.S. pricing and operational processes with global standards while tailoring for U.S. market needs
- Build and continue to monitor and optimise scalable systems that support transparent pricing, performance tracking, and margin control
- Collaborate with Creative and Editorial teams to align media pricing with storytelling formats and production requirements
- Partner with global media operations leadership to share pricing benchmarks and best practices
- Ensure consistent execution quality while allowing for client- and category-specific flexibility
- 8-12+ years of experience in media operations, paid media, or digital media management
- Proven experience owning media pricing and rate governance in a U.S. publisher, agency, or branded content environment
- Deep expertise across major U.S. digital platforms (Meta, Google, YouTube, TikTok, programmatic)
- Strong financial and commercial acumen, with experience managing pricing, margins, and hard costs
- Exceptional leadership, communication, and stakeholder management skills
- Analytical, detail-oriented, and highly comfortable balancing performance with profitability
- A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located in the Financial District
- The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere
- High degree of responsibility, creativity, originality, independence and creative autonomy
- We are constantly prioritizing attention on DEIB with internal trainings, workshops and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture)
- 2 extra days off globally for all employees on International Women's Day and Juneteenth
- Flexible hybrid working policy, dog friendly office, and remote international working option
- Attractive employee benefits (e.g. discounts in our online shop, performance based bonus, 401k with match, Summer Fridays, ClassPass, access to mental health support platforms, Citi Bike, and sabbatical option)
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