Customer Success Manager - Remote or NYC

About the job

CircleLink Health is hiring a high-ownership Customer Success Manager to lead relationships with provider groups using our AI-enabled chronic care platform. You’ll own onboarding, adoption, renewals, and automation initiatives across a multi-million-dollar book of business; and work directly with the CEO to scale a core revenue function.

This is a unique opportunity to join a mission-driven, fast-scaling healthtech company (300K+ patient encounters, 31% cost-of-care reduction, 99% patient satisfaction) set to grow >80% in the next year.

Ideally, candidates will have 3+ years’ experience in healthcare roles such as customer success/service, consulting, professional services, or healthcare account management. Candidates with no healthcare experience will also be considered.

We offer competitive salary, 90% health coverage, commission, equity and an unlimited vacation policy.

About the Role

You will own the entire post-signature revenue function across CircleLink’s provider customers. This includes onboarding, day-to-day success, QBRs, renewals, data analysis, and working with engineering to automate customer workflows using our AI tools.

You will report directly to the CEO and be supported by two part-time resources (billing reconciliation + admin). As we scale, this role has a clear path to Senior CSM, Head of Customer Success, or Operations/Product leadership .

This role is ideal for someone who:

• Loves healthcare + tech
• Is analytical and structured
• Thrives in high-autonomy environments
• Enjoys building processes, not just running them
• Wants direct ownership of revenue and customer outcomes

What You’ll Do

• Own customer relationships end-to-end : onboarding, adoption, retention, QBRs, renewals, and upsells.
• * Lead operational excellence * by managing billing reviews, monthly account health checks, and customer escalations.
• * Analyze customer + patient data * to identify trends, care gaps, and revenue opportunities (Excel/Sheets).
• Work cross-functionally with engineers on integrations, implementations, and translating customer needs into scalable product improvements.
• Automate workflows using AI or other tools and help build repeatable CS playbooks and processes.
• Manage 2 part-time support resources (billing + admin) with room to expand the team as we grow.
• Drive special projects (BD, marketing, product research, financial analysis) based on company priorities.

Must-Have

• 3–7+ years in Customer Success, Operations, Consulting, Professional Services, or Healthcare Account Management
• Strong analytical/Excel/Google Sheets skills; comfort with AI tools
• Exceptional communication skills with senior executives (calls, email, meetings)
• Demonstrated ability to create processes where none exist
• Calm under pressure, strong follow-through, and a bias toward action
• Passion for improving healthcare outcomes and working with clinical stakeholders

Nice-to-Have

• Experience in value-based care, CCM/RPM, practice operations, or EHR workflows
• Background in early-stage startups or fast-scaling environments
• Familiarity with CPT codes, eligibility workflows, or medical billing
• Experience working with engineers or product teams

Salary: $80k – $100k Compensation will depend on experience and location

We offer competitive salary, 90% health coverage, commission, equity and an unlimited vacation policy.

*This position is not eligible for visa sponsorship. Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

About CircleLink Health

CircleLink Health is revolutionizing chronic condition healthcare by integrating AI-powered solutions with compassionate human care. Our AI clinical agents and tele-nurses (health coaches) engage chronically ill patients between Dr. visits to help them thrive.

We’re a post Series A company growing fast by driving better patient outcomes and seamless doctor reimbursements at hospital systems like Northwell Health and dozens of clinics nationwide. Investors include Vivek Garipalli (Flatiron Health founding board member, Clover Health Founder/CEO), Fresco Capital, NVP Capital, I2BF and Blue Cross/Blue Shield.