Team Lead Field Engineer

Job Description

Job Description

Reports To: Field Operations Manager Classification: Exempt
Department: Field Operations Position Type: Full-Time

At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We're passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward.
Why Join Us?

At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.

At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity , collaboration , and celebrating successes —big and small.

As part of our team, you'll be joining a company that values innovation , teamwork , community engagement, and professional growth . Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.
Job Overview:
In this position, you will assess our current operations, identify weaknesses, conduct site surveys, install low voltage cabling, hardware and software necessary to fix them. This may include tasks as simple as installing firewalls or completely revising our wireless internet system. Additionally, supervise and manage quality assurance program for cable installations and products setup at customers’ locations.

Supervisory Responsibilities:

• Interviews, hires, and trains new Field Ops staff.
• Oversees the daily workflow of the Field Engineers.
• Provides constructive and timely performance evaluations for the team.
• Processes weekly timesheets/expenses for the team.
• Coordinates travel arrangements for team members.

Duties/Responsibilities:

• Troubleshooting: The ability to investigate and fix network issues, including performance issues.
• Network design: The ability to plan, design a network, and install cabling that meets the needs of a business, including security, redundancy, and scalability.
• Network diagnostics: The ability to configure and troubleshoot network devices, and knowledge of protocols like TCP/IP, BGP, and OSPF.
• Firewalls and security: The ability to maintain security and firewall software, especially if the network handles regulated data.
• Problem solving: The ability to think creatively and find innovative solutions to problems.
• Automation: The ability to use new tools to automate tasks.
• Organizational and mentoring skills: The ability to work independently and collaboratively.
• Expertise in network operating systems: The ability to work with network operating systems.
• Experience with network diagnostic tools: The ability to use network diagnostic tools.
• Must have excellent communication skills to explain technical issues to clients and build strong customer relationships.
• Quality management: Ensure that the product meets company and regulatory standards.
• Collaboration: Work with project engineers, project managers, and developers to ensure quality is maintained throughout the development process.
• Documentation: Document test procedures and software documentation to ensure compliance and technical accuracy.
• Feedback: Provide feedback and recommendations to developers on software usability and functionality.
• Planning: Plan test schedules and strategies to meet project scope and delivery dates.
• Review: Review requirements, specifications, and technical design documents.

Senior Field engineers should have a thorough understanding of complex IT networks, network security, and telecommunications systems. They should also have strong problem-solving and communication skills, and be able to lead junior engineers

Education and Experience:

• The candidate must reside in the New York area
• Able to provide visuals upon request of completed installations or site surveys conducted
• Ability to travel on short notice & do frequent air travel as required
• A valid US Driver’s license & ability to operate a vehicle
• Ability to work weekends and “off hours” as needed to support customer and business needs
• Associate’s degree or Technical Certification required (Electronics, Fiber, Optical or Mechanical) is required
• A minimum of 10 years of experience or proven tenure in the field that can be validated with references
• Computer skills, familiar with Microsoft Office, Confluence, and similar software applications
• Work in office 25% of the time, with 75% fieldwork
• Strong problem-solving, troubleshooting, and customer service skills
• Data analysis experience
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications
• Demonstrated experience in driving customer satisfaction and work process improvement
• Conduct site surveys/checkups for jobs.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Prolonged periods of functioning in tight spaces, standing, bending, or sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

Perks:

• Competitive salary with performance-based incentives
• Comprehensive health benefits (medical, dental, vision, life insurance)
• Generous paid time off
• Employer-matched 401(k)
• Monthly cell phone stipend
• Employee Assistance Program
• Generous PTO

What We Offer:

• Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
• Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
• Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.

The hourly wage for this role is $50.00 per hour to $55.00 per hour, depending on experience.

At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!

SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.

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