Remote Customer Service Agent
About the Role
Aegis Sciences Corporation is seeking a Remote Customer Service Agent to provide professional, accurate, and timely support to healthcare providers, patients, and partners. This role is responsible for handling inquiries related to laboratory services, test results, and account information, ensuring a high level of customer satisfaction in a fast-paced healthcare environment.
Key Responsibilities
Respond to inbound calls, emails, and chats from clients and patients
Provide accurate information on lab tests, procedures, and results
Assist with order tracking, billing questions, and account updates
Escalate complex issues to appropriate departments when necessary
Maintain detailed and accurate records in internal systems
Uphold HIPAA and company data privacy standards
Qualifications
High school diploma or equivalent
1+ year of customer service experience (call center or healthcare preferred)
Excellent communication and problem-solving skills
Strong computer skills and ability to learn multiple systems
Ability to work independently in a remote setting
Bilingual (English/Spanish) a plus
Benefits
100% remote position
Competitive pay and health benefits
Supportive, mission-driven team environment
Opportunities for growth within a healthcare organization
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